As a Gold partner 51% of all TAC cases must be open by CCIE's
and uner the new system there is a percentage that must be
open by CCNP's. There is
It is a real pain.
Regards,
Kevin
-----Original Message-----
From: Hank Nussbacher [mailto:hank@att.net.il]
Sent: 09 August 2001 15:21
To: cisco-nsp@puck.nether.net
Subject: [nsp] Opening TAC P3 or P4
I have read over: http://www.cisco.com/univercd/cc/td/doc/pcat/wwtacr.htm
and assumed that one does not need to be a CCIE in order to open P3 or P4
problems online via TAC. Our Cisco Gold Partner says that one has to be a
CCIE to open TACs on this fashion. Who is right?
Thanks,
Hank
This archive was generated by hypermail 2b29 : Sun Aug 04 2002 - 04:12:48 EDT