Hi,
On Thu, Aug 09, 2001 at 08:04:26PM +0200, Hank Nussbacher wrote:
> Yeah but the Cisco Gold Partner that sold the company the Smartnet contract
> says no.
If you really have a Cisco Smartnet (and not some weird kind of service
contract that Partners usually try to sell) you can open the case
directly. As many cases as you want. You do NOT have to go through your
Cisco Gold partner's TAC.
gert,
been in "partner support contract" hell for a while
--
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//www.muc.de/~gert/
Gert Doering - Munich, Germany gert@greenie.muc.de
fax: +49-89-35655025 gert.doering@physik.tu-muenchen.de
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