[c-nsp] Cisco TAC issues - can someone from Cisco enlighten me on this?

[Hank Nussbacher]

At 22:54 20/09/2009 -0400, Jeff Kell wrote:
>Front-line TAC has gotten "incomprehensibly" bad.  The most recent case 
>came back with info request (this is a direct quote):
>
>>To help isolate the issue, *please answer the following questions *
>>
>>**1. When did you noticed this issue?
>>
>>2. Did you perform any  IOS upgrade recently?
>>
>>3. If yes, when did you upgraded it and is the problem started occurring 
>>after that  ?
>>
>>4. Are we facing the same issue with all the ports ?
>>
>>5. Are the devices connected to these ports are running  fine ?

And this seems strange to you, why? :-)

We dropped TAC last year and haven't looked back.

Next we drop Cisco.

-Hank


>>
>>
>>Please send me the output of the "show tech".
>
>Please.
>
>Jeff
>
>
>
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