[c-nsp] Smartnet pricing?

[Judah Scott]

Why don't you tell them that they couldn't sell you at 1x price for the last
5 years, what makes them think you are going to pay 5x that price.  It's
simple economics you obviously value the service at <1/5 the price ...



On Mon, Sep 28, 2009 at 3:31 PM, Seth Mattinen <sethm at rollernet.us> wrote:

> Richey wrote:
> > One of my customers called me today to ask me if this sounds right.  I
> don't
> > much about smartnet but I told him I knew where to ask about this.    He
> > said they let their initial smartnet contract expire about 5 years ago
> > because they never used the support and management couldn't justify the
> > cost.    Now they need a newer image because the current one they are
> using
> > is buggy for whatever it is they are trying to do.     They contacted
> their
> > "rep"  and the rep said Cisco wants them to pay for the last 5 years of
> > smartnet plus however many going forward  in order to get the image.
>  They
> > were quoted over $25k just to upgrade an image.   The part that sounds
> fishy
> > is being forced to pay for 5 years of smartnet.   Does this sound right?
> >
>
> I once added smartnet to a 2811 over a year after purchasing it without.
> I didn't have to pay a recert or for the uncovered time.
>
> --
> Seth Mattinen           sethm at rollernet.us
> Roller Network LLC
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