[c-nsp] Suggested Time - 1pm CET + US/Eastern - Wednesday - Re: CCO Login to ftp.cisco.com hosed [was Re: FYI: SXI5 posted]

[Jared Mauch]

How about 1pm CET and 1pm EST tomorrow?

Need to have 'two' waves I think, one for brussels and one for the folks in SJ/RTP.

I do suggest opening a TAC Case, and as part of that (do it via the Phone IMHO) ask about a "Customer Management Board" as it relates to the download process changes.

With the continued erosion of capabilities, soon you will only be able to download directly to your desktop, and you better hope you have a reasonable upload speed for those 250MB+ (and growing) sized images.

- Jared

On Nov 9, 2010, at 1:04 PM, Edward Beheler wrote:

> Someone over there does apparently read the comments when you rate your download experience:
> 
> 
> -----Original Message-----
> From: Cisco.com Support [mailto:web-help at cisco.com] 
> Sent: Wednesday, October 13, 2010 4:42 PM
> To: Edward Beheler
> Subject: RE: My downloading experience trying to get the CUPC client.
> 
> Dear Edward,
> 
> Thank you for contacting Cisco.
> 
> Kindly specify the error you are experiencing while attempting to download software and provide us with a screenshot for us to be able to open a case on your behalf with our IT team.
> 
> Best regards,
> 
> Tarek Mohamed
> 
> Customer Interaction Network
> 
> 
> --------------- Original Message ---------------
> From: Edward Beheler [ebeheler at tippecanoe.in.gov]
> Sent: 10/12/2010 10:09 PM
> To: web-help at cisco.com
> Subject: My downloading experience trying to get the CUPC client.
> 
> Select a Download Option
> The download process was interrupted. Please restart the download<http://www.cisco.com/cisco/software/navigator.html> process. If you continue to see this message, contact Cisco support at web-help at cisco.com<mailto:web-help at cisco.com>.
> 
> Well, shit.
> Click download.  It sends me back to the main search page.
> Click the cart.
> Click Proceed with download
> Click Continue download and swear under my breath because the service contract information isn't up to date so I get accused of being a thief.
> Click Agree
> Wait.
> Problems with this Web page might prevent it from being displayed properly blah blah.  No files for me, but I can rate the download process!
> Repeat.
> 
> -----Original Message-----
> From: cisco-nsp-bounces at puck.nether.net [mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of Gert Doering
> Sent: Tuesday, November 09, 2010 11:21 AM
> To: Jared Mauch
> Cc: cisco-nsp List
> Subject: Re: [c-nsp] CCO Login to ftp.cisco.com hosed [was Re: FYI: SXI5 posted]
> 
> Hi,
> 
> On Tue, Nov 09, 2010 at 10:38:31AM -0500, Jared Mauch wrote:
>> Everyone call tac at the same time with this problem... Shall we 
>> schedule it ? Might as well.
> 
> All for it.
> 
> gert
> --
> USENET is *not* the non-clickable part of WWW!
>                                                           //www.muc.de/~gert/
> Gert Doering - Munich, Germany                             gert at greenie.muc.de
> fax: +49-89-35655025                        gert at net.informatik.tu-muenchen.de
> 
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