[c-nsp] Requeue or escalate TAC cases by email

[John Neiberger]

I've done this in the past but I can't remember how to do it. I know
there used to be a way to requeue or escalate a case by sending an
email that would trigger an automated response. It was something like
entering "REQUEUE SRxxxxxxx" in the subject line, or something like
that. Do any of you remember how to do that? Sometimes it is so much
easier to do it that way than having to call in to do it.

John