[c-nsp] Question for TAC

[Eric Van Tol]

> I think it's because the same engineer is also working on my cases, and
> since he's busy not working for me, he has no time to be not working for
> you.
> 
> (I have a case that is quite straightforward, and after the engineer built
> a lab setup that didn't show the problem, most likely due to "using wildly
> different IOS versions", he just stopped talking to me - maybe he's busy
> sending vacation messages to everyone else...)

This was hilarious, thanks (the first paragraph, not the second).

Anyway, I would like to say that I'm glad to see it's not just me.  Is it really possible that so many TAC engineers are going on vacation so soon after taking cases?  It's absolutely ridiculous the amount of times I've had this happen to me.  What are the actual odds that this is just coincidence?

As for asking for a new engineer to take the case, that's a big problem for me.  Usually when I open a case, it's something that I've spent hours, days, or weeks on, simply because I've exhausted all possible solutions on my end (Opening cases with TAC is a last resort).  I have a difficult enough time telling the first engineer what the problem is, what I've done to troubleshoot it, and so on, that I don't want to have to go through the same process with another one.

-evt