[cisco-voip] Blocking calls that are on the "Do Not Call Registry"

[Aaron Kent]

You will need CRS Enhanced or Premium for the DB dip, some advance Java scripting, and if you want to use VXML. If your doing CRS scripts; look to the CRS forum (www.cisco.com/go/ipccexpress), page on Cisco and also an important e-mail is ask-icd-ivr-pm at external.cisco.com. Send your scripts here and a group of IVR engineers will assist with minor tweaks or recommend partners to help fulfill your needs.

Teir3 is a well respected IPCX and IPCE deployment/developer. They primarily focus on the enterprise work, but I am sure they would be interested in helping you out.

My organization specializes in CRSD and the entire VoIP Suite except IPCC Enterprise. We usually contract out to tier3. www.apptis.com is our website and http://www.tier3support.com/ is tier3's website. Tell them Apptis or PlanetGov referred you and they will cut you a break. Otherwise like I said we will be more than glad to assist in development for you.

Also...
CRS version 4 will be out shortly and I am not sure if it will interface better for your solution or not. Contact ccbu-pm at cisco.com or 
tmckeon at cisco.com for questions on CRS 4.0. If your organization is a Cisco Gold partner and has a NDA waiver signed they can send you a PPT on version 4.0. I believe it is due out middle of 2005 and will work with CCM 4.1(2) or better.

-----Original Message-----
From: Brian Feeny [mailto:bfeeny at mac.com] 
Sent: Monday, March 07, 2005 10:18 PM
To: Aaron Kent
Subject: Re: [cisco-voip] Blocking calls that are on the "Do Not Call Registry"


is the ask-ivr folks at ask-ivr at cisco.com?

Brian

On Mar 7, 2005, at 9:30 PM, Aaron Kent wrote:

> CRS or IPCX, whatever it is being called these days can do a bit of 
> what you are looking for. Are you generating the calls or are they 
> maunally entered? I assume that you have a auto-dialer, but if you 
> want CRS to do auto-dial itself that requires IPCC Enterprise. 
> Understand that if you have a large call-center it may require a 
> serious box to handle all those queries. I would reccomend looking for 
> another product or see if your auto-dialer can exclude based on a CSV 
> file or table in a database. Send your question to the ask-ivr folks 
> at Cisco and see what they say...
>
>
> From: cisco-voip-bounces at puck.nether.net on behalf of Brian Feeny
> Sent: Mon 3/7/2005 8:24 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Blocking calls that are on the "Do Not Call 
> Registry"
>
>
>
>
> I am needing to block calls to phone numbers that are on the Do Not
> Call Registry.  The DNC Registry is a national list of phone numbers of
> people that do not wish to receive unsolicited calls.  I have the phone
> numbers in CSV format, and also loaded into a database.
>
> Is it possible, with just regular CallManager, to have it check a
> database and if a number matches, don't allow the call?  What about
> allowing an over ride using a PIN so that then the call may be
> possible?
>
> I really don't think it feasible to load the entire DNC registry into
> CM as regular destination patterns, the list is just too much.  But if
> CM would query a database, then that may make it more manageable,
> easier to update, etc.
>
> Another thought was a script, that could query the database, and based
> on return value dial the call (let it go thru) or reject the call.  I
> think this would require IPCC however.  Does anyone know if something
> like this could be scripted without IPCC?  Any pointers would be
> appreciated.
>
> I would think this type of functionality is in use at many sites since
> compliance with the DNC Registry is very important.  I am hoping
> CallManager has functionality that can accomplish this.
>
> Brian
>
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