[cisco-voip] PSAP unable to callback to ELIN

[Candace Holman]

Have you followed all the steps in the documentation regarding partitions 
and css, and the CER user?  Also, make sure the cer user is associated with 
all your cti ports and route point devices, and make sure the password is 
correct on cer.

We have this working - take a look at your event logs on cer and see if 
there's anything that makes sense there.  If nothing there, you can turn on 
trace on your CM and see how the call is being routed there.

Candace

At 01:34 PM 3/10/2005, you wrote:
>Hi,
>I am using CER 1.2 . After a 911 call successfully routes to the right
>PSAP and the PSAP rightly identifies the ELIN, the PSAP is unable to
>callback to the ELIN and gets a fast busy.
>Can you help me solve this problem. Also when I dial the ELIN from my
>cell phone I get the same result - fast busy?
>Thanks
>-Nasser.
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