[SPAM] - RE: [cisco-voip] Selectively clearing call history - Email found in subject

[Marc Hering]

It's funny that you mention this....
I actually had one user get pissed at me that he could not do just that,
He was spending a LOT of time on the phone for personal reasons and
didn't want his mgr to know.(Of course that's not what he told me, he
insisted that the reason was that the company didn't have the right to
"Invade his privacy" by seeing who he called"  When I told him that it
couldn't be done and that the phones weren't her personal property they
were the companies property and they had the right to watch whatever
they wanted, he said something along the lines of "We'll see about that"


Then he actually tried making about 100 calls internally to hide his
outgoing calls from the list.. (As if I'd miss a 3 hour call to
California!! :)  I have my system set to alert me to unusually
large/long calls)  

Turns out, I wasn't the only one noticing,   So when his mgr asked me
for a detailed call report, I gave it to him.. After he was written up,
this user actually started screaming (And I do mean screaming :) ) at me
that I should have cleared this history and it was my fault he got in
trouble and I had "No right to invade him or violate his privacy in this
manner"  .....  I will admit, I was sorely tempted to do some BOFH style
"attitudinal adjusting" at that point :)..but after he said he was going
to "Get me and my phone reporting system too" I was laughing way too
hard to do anything.....

GO figure..

<M> 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Medley
Sent: Monday, March 21, 2005 8:42 AM
To: 'Mike Armstrong'; cisco-voip at puck.nether.net
Subject: [SPAM] - RE: [cisco-voip] Selectively clearing call history -
Email found in subject

I get this question a lot as well. It escapes me why someone would want
to do this, the call history only keeps 99 entries in chronological
order.

I have long suspected what the issue is for users and finally had a user
tell me the truth. The users want to hide from management their call
history. This is a really sad since management gets to see the detailed
CDR reports for monthly billing. If management suspects an issue with a
users phone, we can show them near-real-time CDR reporting via the web.

I submitted a feature request awhile back, but I would imagine that
feature is pretty low on the totem pole.

Why do your users want to clear out the call history?

tm

Tim Medley

http://www.sccp2000.com IP Telephony News, Tips and Tricks


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike Armstrong
Sent: Monday, March 21, 2005 8:03 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Selectively clearing call history

Is there any way to clear call history one item or one directory at a
time? 
That's the most-requested feature I hear from our users, and I find it
hard to believe it isn't available in some way.

Mike Armstrong
UF/IFAS CREC
Lake Alfred, FL 

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