[cisco-voip] Soft Phone - CTI port

[Kevin Thorngren]

Hi Rijas,

A packet capture, as Ryan described below, is your best option to find 
the problem.

Kevin
On Mar 23, 2005, at 9:05 AM, ALI Rijas Mannanthara wrote:

> Yes. I have'nt upgraded CCM . I am still with 3.3 . Here is the 
> difference I notice . I login as administrator to local server and 
> access the web admin with the Administrator User ID .
>
> I also have a dcdadmin account that has full rights to a OU created in 
> my AD.I have to login with that and give a try ..
>
> Any suggestions friend ???
>
> Thanks ,
>
> Rijas
> EPBX : 6226
> VoIP : 248-994-4858
>
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> -----Original Message-----
> From: Ryan Ratliff [mailto:rratliff at cisco.com]
> Sent: Wednesday, March 23, 2005 6:14 PM
> To: ALI Rijas Mannanthara
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Soft Phone - CTI port
>
> Have you extended the AD schema since your last CM upgrade?
>
> If you are at all familiar with ldap communication the easiest way to
> troubleshoot CM AD integration issues is with a sniffer trace.  NetMon
> will work just fine and is already installed on the CM.  Just filter
> for ldap and look at the communication.  Most likely you will see an
> issue with CM adding or modifying the profile for this AD user.
>
> -Ryan
> On Mar 23, 2005, at 7:31 AM, ALI Rijas Mannanthara wrote:
>
> Hi All,
>
>  
>
> I use CCM 3.3 . When I try to add a new user or create a CTI port and
> associate that to an existing Microsoft AD user in Call manager  , CCM
> tells me error 2100 "Access Denied " hence not able to configure the
> softphone .Please help me....
>
>  
>
>  
>
> Awaiting 4 reply...
>
>  
>
> Thanks ,
>
>  
>
> Rijas
>
> EPBX : 6226
>
> VoIP : 248-994-4858
>
>  
>
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