[cisco-voip] CFWDall problem

[Lelio Fulgenzi]

Here's one of our support pages with some info on a bug that you might be hitting:

How To Restart DBL Services to Fix IP Phone Call Forwarding Issues 
On occassion, we may receive calls about problems with call forwarding on the IP phones. This usually happens when the affected phones' primary subscriber's database has got out of sync with the publisher and is not sending or receiving updates. This is a known bug CSCdy57036 (Cisco CCO ID required to view). Here is a snapshot of what is included in the bug notes.

  Please note that these steps should be taken on the affected phones' subscribers. 

            CSCdy57036 Bug Details 
             
     
            Headline  Database failback not always working 
            Product  ciscocm Model   
            Component  database Duplicate of   
            Severity  2  Severity help Status  Verified  Status help 
            First Found-in Version  3.1(2c) First Fixed-in Version  3.2(2.5), 3.4(0.19), 3.4(0.382), 3.3(1.30), 3.3(2.10), 3.4(0.92), 3.4(0.93), 3.2(2)ES46, 3.2(02C)SPG, 3.2(2)ES52  Version help 
                  Release Notes
                    
                  [Symptoms]

                  When I try to set CallForwardAll on the IP Phone by pushing
                  CFwdAll, "Database Unreachable" appears on a Phone's display
                  after entering a directory number.
                  But I can set CallForwardAll on the web.

                  A way to recover the CallForwardAll feature is to do 
                  following procedure on the subscriber which IP Phone is registered to:
                  1)Start>Programs>Admin Tools>Services
                  2)Stop the Cisco Database Layer Monitor Service
                  3)Keep that window open
                  4)Start>Programs>Admin Tools>Component Services
                  5)On the left window, click Component Services>Computers>My Computer>Click to highlight COM+ Applications
                  6)Under that folder, right click on DBL, shutdown then start
                  7)Go back to "services window" and start Cisco Database Layer Monitor Service


                  [Condition]

                  I use Cisco CallManager 3.1(2c) patched Support Patch B.
                  The SQL subscription between the publisher and the subscriber is NOT broken.
                  There is IP reachability between the publisher and the subscriber.
                  The publisher isn't down.


                  [Workaround]
                  Restart Aupair.
                 
           
     

  ----- Original Message ----- 
  From: King, Jesse 
  To: cisco-voip at puck.nether.net 
  Sent: Wednesday, March 23, 2005 4:38 PM
  Subject: [cisco-voip] CFWDall problem


  I need to restart a service on one of the call managers, but I'm not sure which one. I tried Callmanager, but that didn't take care of it.

  When trying to to a cfwdall, I get a fast busy and it says database error.

  Any thoughts?

  Going to reboot tonight, which should clean it up, just wondering if there was a service I could restart.

  Thanks.

  Jesse


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