[cisco-voip] (no subject) previous system shutdown at xxxxxx

[Erik Erasmus (E)]

Thanks Ryan

Appologies for - fotgetting the subject

Thanks for the advise - Will a BIOS upgrade come with the new OS --
ver 2000 ..... etc or is this something I have to do seperately


erik

________________________________

From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Mon 2006-06-05 17:42
To: Erik Erasmus (E)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] (no subject)



This could be anything from a power outage to a hardware problem
causing the server to reboot itself.   Basically Windows did not shut
down gracefully for some reason.

If this is an HP server you definitely need to get to the latest
major OS release to get a newer BIOS.   There are known issues with
the microcode in the bios that can cause random reboots.

-Ryan

On Jun 5, 2006, at 11:21 AM, Erik Erasmus ((E)) wrote:


Has anyone seen this message in the MS event viewer before. I was
informed by a customer that their IPt solution running on:

CCM 4-1-3 sr3a -- OS 2000-2-7
MCS 7835 platform
roughly 200 users, IPMA for 10 managers and extension mobility for
everyone - nothing fancy


went down because the server restarted. Unfortunately I was at
another branch and could not see exactly what happened. When I
checked the eventviewer later it had the following message.

The previous system shutdown at date/time was unexpected

A week earlier while I worked at the main site the server went down
once because the power failed - people pulling wires powered the
server off accidentally . In the case now - today - where the message
as shown above is present in the event viewer can it be power again
or is it a real problem with CCM hanging - rebooting etc.


any advice - much appreciated


.
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