[cisco-voip] Phone resets after upgrade

[Linsemier, Matthew]

You could also move swap the phones out with empty cubicle phones (if
you have any) and see if the problem goes away.

Matt

-----Original Message-----
From: Justin Steinberg [mailto:jsteinberg at gmail.com] 
Sent: Tuesday, June 20, 2006 1:30 PM
To: Linsemier, Matthew
Cc: Jeff Brittain; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Phone resets after upgrade

If it's just happening to two phones, just as a test I would try
putting those two user's phones on an external power brick to see if
that clears things up.

Justin



On 6/20/06, Linsemier, Matthew <MLinsemier at apcapital.com> wrote:
>
>
>
> When you installed CCM 4.1(3)sr3a, did you install the latest device
pack as
> well?  The service releases install new phone firmware (that was
current at
> the date of the service pack) and this may have introduced problems
with the
> phone if they were upgraded / downgraded.  The most current device
pack is
> ciscocm.4-1-DevPack-28.2.exe.  I would consider installing this and
see if
> the problems are resolved.  You can also selectively upgrade just your
> 7940/60 firmware as well. Check the version on the phone of what you
are
> running and download the appropriate files on CCO.
>
>
>
> As a side note, CCM 4.1(3)sr3b was released so you may want to look at
the
> bug that was fixed and determined whether you need to upgrade.
>
>
>
> Matt
>
>
> ________________________________
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> Jeff Brittain
>
> Sent: Tuesday, June 20, 2006 11:43 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Phone resets after upgrade
>
>
>
> Sent: Tuesday, June 20, 2006 11:43 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Phone resets after upgrade
>
>
>
>
>
>
>
> We recently upgraded to CCM 4.1(3)sr3a.  We have 2 phones (that we
know
> about!) that reset multiple times each day and drop the call.  One is
a 7960
> and one is a 7940.  We have talked to Cisco TAC multiple times, but
are
> still having the same problem.  They both have multiple lines, but a
lot of
> the other phones that work normally do as well!  We have applied the
TAC
> recommended patches on CCM and the phones (firmware), we've capture
packets
> and sent the data to them for analysis, etc.  These users are getting
very
> frustrated since they never know when the phone will reset.  It seems
to
> always be while the phone is active (during a call).  We have moved
the
> phones into a different powered switch, deleted them and added them
back,
> replaced the 7940 phone itself - but, it is still happening.  I'm glad
it's
> only 2 phones, but why??
>
>
>
>
>
> Does anyone have any ideas before these users become violent!!??
>
>
>
>
>
> Thanks.
>
>
>
>
>
> Jeff Brittain
>
>
> City of Hickory, NC
>
>
>
>
>
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