[cisco-voip] Changing Windows Local Administrator Account Affects MLA?

[Keith Klevenski]

Gotcha, I only restarted WWW.  Since I rebooted the server obviously IIS
was restarted and I did restart it again, but I still cannot get to
ccmadmin with any MLA account from the publisher.  I guess that is my
main question.  Should you disable MLA before changing the local admin
account?  Are there any dependencies between the local admin account and
MLA account?  I haven't seen any specific considerations regarding this.
It worked fine with 3.3.5 (with no MLA) and I only restarted WWW on
those servers.

Any information about the dependencies between the local admin account
and MLA would be welcome if anyone has any info.  I guess at this point
I don't have much choice but to disable MLA from SQL, restart IIS and
see if I can get in with the local admin account.  Then reenable MLA and
hope for the best.  I'm just afraid of locking myself out of ccmadmin as
right now I still have accesses through the sub.  Is there any risk of
locking yourself out of ccmadmin?  Can you disable MLA from the sub?  I
can get to ccmadmin from there and to the MLA parameters.

Thanks!

Keith


-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Wednesday, June 21, 2006 1:37 PM
To: Keith Klevenski
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Changing Windows Local Administrator Account
Affects MLA?

You can disable MLA just by going into the MLAParameters table in the  
CCM030X database on the publisher.  The parameter name is similar to  
MLAEnabled but should be obvious.  Then simply restart IIS (not just  
WWW) and you should be good to go.

If you only restarted WWW and not IISAdmin I'd try bouncing both  
before going into SQL to disable MLA.

-Ryan

On Jun 21, 2006, at 2:22 PM, Keith Klevenski wrote:

Hi all,



I have a 4.1.3 cluster that I need to change the local administrator  
account to.  No problem on a couple of 3.3.5 clusters that are not  
running MLA, but when I changed the local administrator account  
password on the 4.1.3 publisher when I went to log in go ccmadmin  
with my MLA account access is denied.  Same thing when logging in  
with ccmadministrator.  Fortunately I can still get into the  
subscriber (2 server cluster), but I'm not sure what the problem is.   
I see these errors in the event log when attempting to log in to  
ccmadmin with my MLA account:



The server was unable to logon the Windows NT account 'keith' due to  
the following error: Logon failure: unknown user name or bad  
password.  The data is the error code.

For additional information specific to this message please visit the  
Microsoft Online Support site located at: http://www.microsoft.com/ 
contentredirect.asp.



I'm using the standard procedure for resetting the local  
administrator account:



To Change Windows Administrator Password:

=========================================

Please make sure that the Local Administrator password is SAME on all  
servers in the

cluster.



To change the password, perform the following steps:



1. Right click My Computer.

2. Select Manage.

3. Go to Local Users and Groups.

4. Go to Users.

5. Right click Administrator.

6. Select Set Password.

7. Type in the password and confirm.



I am also restarting the WWW service after making the change.  I've  
rebooted the publisher as well, but I must be missing something.  I  
can't find any special instructions on changing local admin account  
with MLA running.  Seems like it shouldn't have any affect on MLA.   
I've changed the password back to the original and I'm still having  
the same problem.  I was thinking about disabling MLA from the  
subscriber and seeing if I can log in with local admin account to  
ccmadmin, but I don't want to hose myself.



Any ideas?  TIA!!



Keith Klevenski
IP Telephony Engineer

RigNet Inc.
1880 S. Dairy Ashford

Suite 300
Houston, TX 77077

Office:   +1 281.674.0702
Mobile:  +1 713.677.3925

http://www.rig.net



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