[cisco-voip] IPCC Not answering calls

[Jonathan Charles]

I dial in to the CTI RP @ 1501, I get silence for 5 seconds, and then
a busy signal.

Getting this error in the MIVR log:

1149: Jun 26 08:25:07.687 CDT %MIVR-SS_TEL-5-CTIPG_ROUTE_EVENT:CTI
Port Group route event: Route Session=[1501/(P1-rmjtapi)
GCID=(3,62)->INVALID]->DISCONNECTED,Route Address=1501,Failure
reason=CTI accept timer expires after 4016 ms, end route
connection,Exception=java.lang.InterruptedException

Now, if I remove, the Primary Dialog Group (Cisco Media Group #0) from
the JTAPI trigger, I see the phone transfer from 1501 to one of my CTI
ports and then disconnect... and I get:

1433: Jun 26 08:29:24.484 CDT
%MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting contact:
Application=ICD,Task id=18,000,000,019,Contact id=24,Contact
implementation id=70/3,Contact
Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI
Call,Exception=com.cisco.channel.ChannelUnsupportedException:
com.cisco.dialog.PlayPromptDialog is not supported

1434: Jun 26 08:29:24.484 CDT
%MIVR-SS_TEL-5-AUDIO_TREATMENT_FAILED:Audio treatment failed: All Call
ids=CallID:24 MediaId:70/3 Task:18000000019,Audio
treatment=UNRECOV_ERROR,Exception=com.cisco.channel.ChannelUnsupportedException:
com.cisco.dialog.PlayPromptDialog is not supported


What am I missing?


Jonathan