[cisco-voip] IPCC Not answering calls

[Jonathan Charles]

Fixed it.

The JTAPI and ICD subsystems were set to login to the CCM with the
same user... I changed them to different users, registred JTAPI to the
CTI stuff, and ICD to the agents.

Of course, now I am having DC Directory replication problems... so,
item 461 is fixed, items 462 through 1131 need to be addressed...




Jonathan

On 6/26/06, Brad Vonarx <brad.vonarx at voipintegration.com> wrote:
> Jonathan,  I would check the call manager application event log for MTP
> errors, check to see if it lists out of MTP resources.
>
> You may be trying to transcode from another codec to G711 on the IPCC
> server.
>
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> Charles
> Sent: Monday, June 26, 2006 7:24 AM
> To: Aman Chugh
> Cc: ciscovoip; Ted Nugent
> Subject: Re: [cisco-voip] IPCC Not answering calls
>
> All subsystems are in service and the CTI RP and CTI Ports are
> registered.
>
> RM-CM Subsystem IN_SERVICE
> CMT Subsystem IN_SERVICE
> Core Reporting Subsystem IN_SERVICE
> JTAPI Subsystem IN_SERVICE
> HTTP Subsystem IN_SERVICE
> Application Subsystem IN_SERVICE
> Enterprise Server Data Subsystem IN_SERVICE
>
> Database and email are out of service, but I am not using them...
>
>
> Jonathan
>
>
> On 6/26/06, Aman Chugh <aman.chugh at gmail.com> wrote:
> > Is the cti rp which is controlled by ipcc is that registered.Are the
> > ipcc subsystems in service.
> >
> >
> > On 6/26/06, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > Yep, first thing I checked...
> > >
> > > On 6/26/06, Ted Nugent <tednugent69 at yahoo.com > wrote:
> > > > Is Jtapi the same version on IPCC and CM?
> > > >
> > > > --- Jonathan Charles <jonvoip at gmail.com> wrote:
> > > >
> > > > > I dial in to the CTI RP @ 1501, I get silence for 5 seconds, and
>
> > > > > then a busy signal.
> > > > >
> > > > > Getting this error in the MIVR log:
> > > > >
> > > > > 1149: Jun 26 08:25:07.687 CDT
> > > > > %MIVR-SS_TEL-5-CTIPG_ROUTE_EVENT:CTI
> > > > > Port Group route event: Route
> > > > > Session=[1501/(P1-rmjtapi)
> > > > > GCID=(3,62)->INVALID]->DISCONNECTED,Route
> > > > > Address=1501,Failure
> > > > > reason=CTI accept timer expires after 4016 ms, end route
> > > > > connection,Exception=java.lang.InterruptedException
> > > > >
> > > > > Now, if I remove, the Primary Dialog Group (Cisco Media Group
> > > > > #0) from the JTAPI trigger, I see the phone transfer from
> > > > > 1501 to one of my CTI
> > > > > ports and then disconnect... and I get:
> > > > >
> > > > > 1433: Jun 26 08:29:24.484 CDT
> > > > > %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting contact:
> > > > > Application=ICD,Task id=18,000,000,019,Contact id=24,Contact
> > > > > implementation id=70/3,Contact
> > > > > Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI
> > > > >
> > > >
> > Call,Exception=com.cisco.channel.ChannelUnsupportedException
> > :
> > > > > com.cisco.dialog.PlayPromptDialog is not supported
> > > > >
> > > > > 1434: Jun 26 08:29:24.484 CDT
> > > > > %MIVR-SS_TEL-5-AUDIO_TREATMENT_FAILED:Audio
> > > > > treatment failed: All Call
> > > > > ids=CallID:24 MediaId:70/3 Task:18000000019,Audio
> > > > >
> > > >
> >
> treatment=UNRECOV_ERROR,Exception=com.cisco.channel.ChannelUnsupportedEx
> ception:
> > > > > com.cisco.dialog.PlayPromptDialog is not supported
> > > > >
> > > > >
> > > > > What am I missing?
> > > > >
> > > > >
> > > > > Jonathan
> > > > > _______________________________________________
> > > > > cisco-voip mailing list
> > > > > cisco-voip at puck.nether.net
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> > > > >
> > > >
> > > >
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> >
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