[cisco-voip] Agent state

[Dave Strzemienski]

Last time I ran into this error I cold booted the user's phone and it
fixed the problem.

Could be worth a shot...

-Dave

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Olson, Jeffrey
Sent: Friday, June 30, 2006 10:47 AM
To: Voll, Scott; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Agent state

Yes I verified that the phone is associated with rmuser.  The user is
able to login and logout.  It's putting the phone in the ready state
where we run into the issue.

 

Jeff

 

________________________________

From: Voll, Scott [mailto:Scott.Voll at wesd.org]
Sent: Thursday, June 29, 2006 3:09 PM
To: Olson, Jeffrey; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Agent state

 

Phone assoc. with the rmuser?

 

Scott

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Olson, Jeffrey
Sent: Wednesday, June 28, 2006 7:00 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Agent state

 

I have 1 agent who has not been able to put herself in the ready state.
She is able to login but when she tried to put herself in the ready
state she receives an error saying  

"Request to change agent state failed.  Unable to change agent state."

I have removed her from the IPCC deleting her user account and recreated
it.  I have stopped and started the engine.  Still nothing.  

I can't figure out why this is only happening with this one person and
not anyone else.

 

Any ideas?

 

 

Jeff

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