[cisco-voip] Preserving original call information
Paul Yago
pyago at adomo.com
Thu Mar 2 13:46:06 EST 2006
Hello,
Can someone please help me understand the preservation of original call
information. In particular I need to know the original "calledID"
whenever I receive a call that's been either redirected or transferred a
number of times.
I'm not forwarding using Attendant Console, so I don't believe TCD is in
the picture. However, in this case I am using a CRA script to redirect
the call.
One thing I've tried is making the following settings in the CCM.
"Keep Original Called Party If Forwarded" = true
"Reset Original Called Party on Redirect" = false
However, not only are these parameters of the TCD, but after the
parameter changes when I check the following values in my jtapi
application, I see this:
CiscoRouteSession.DONOT_RESET_ORIGINALCALLED:0
CiscoRouteSession.RESET_ORIGINALCALLED:1
It appears as if my changes aren't being reflected in jtapi. If these
parameters aren't correlated, then how would I change the final int
CiscoRouteSession.* values? And will this help preserve original
calledID?
Any thoughts are greatly appreciated.
Thank you
Paul Yago
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