[cisco-voip] Transfer to MeetMe from Unity

[Jonathan Charles]

Yep, that was it.

I didn't have an entry for the pattern in the transfer restriction table...



Thanks!



Jonathan

On 3/11/06, Brian Henry <Brian.Henry at apptis.com> wrote:
>
>  This part comes from the link that I am providing:
>  Setting Up System Transfers
>
> In your organization, you may find that callers want to be able to dial
> numbers that are not typically listed in directory assistance. For example,
> subscribers and outsider callers may find it convenient to be able to call
> Cisco Unity and transfer from the Opening Greeting or another call handler
> to a lobby extension, conference room extension, or an extension assigned to
> someone in the organization who is not a Cisco Unity subscriber, such as an
> employee who is visiting from another site and is using a guest office. In
> addition, some subscribers may want to be able to call Cisco Unity and then
> transfer to phone numbers outside of the organization—such as frequently
> called customers or vendors—so that they do not have to hang up after
> checking messages to place another call, or so that they will not incur
> long-distance charges while on business travel.
>
> You can route callers to one of two "system transfer" conversations, both
> of which offer callers the ability to transfer to numbers that are not
> associated with Cisco Unity subscribers:
>
>
>   Caller System Transfer
>
> This conversation prompts callers to enter the number that they want to
> transfer to.
>
> To protect Cisco Unity from toll fraud and unauthorized use, Cisco Unity
> performs the transfer only when the CS_Default_System_Transfer restriction
> table permits it.
>  Subscriber System Transfer
>
> This conversation prompts callers to log on to Cisco Unity. After callers
> enter their Cisco Unity IDs and passwords, Cisco Unity prompts them to enter
> the number that they want to transfer to.
>
> To protect Cisco Unity from toll fraud and unauthorized use, Cisco Unity
> performs the transfer only when permitted by the transfer restriction table
> that is associated with the class of service for the subscriber who logged
> on.
>
>  You can route callers to either system transfer conversation in several
> ways, including:
>
> •By offering a system transfer as a "one-key dialing" option. You can
> specify either system transfer (on the Caller Input page for any call
> handler or subscriber greeting) as the action that Cisco Unity performs when
> a caller presses a particular key during the greeting.
>
> For example, to allow all callers to transfer to a lobby phone, guest
> office, or a conference room from the Opening Greeting, you could specify
> that Cisco Unity will offer Caller System Transfers when callers press 3. To
> offer system transfers to a particular subscriber, you could specify that
> Cisco Unity will offer Subscriber System Transfers when the subscriber
> presses a particular key during the Opening Greeting or even during his or
> her own greeting.
>
> •By creating a new phone number and a corresponding routing rule to send
> callers to either system transfer conversation. In this way, when callers
> dial the number, Cisco Unity sends calls to the system transfer conversation
> you specify.
>  ------------------------------
>
> *Note *Regardless of how you offer callers either type of system transfer,
> Cisco Unity releases calls to the phone system, which handles the transfer
> to the specified number.
> ------------------------------
>
> Follow the applicable task list in this section to set up Caller and
> Subscriber System Transfers. For both types of transfers, Cisco Unity
> prompts subscribers and callers to confirm the number that they enter before
> performing the transfer. To disable the confirmation prompt, use the
> Advanced Settings tool to change the Conversation—Confirm Number Before
> System Transfer Conversation setting. Refer to the Advanced Settings Help
> for details. (The Advanced Settings tool is available in Tools Depot.)
>
> Task List: Offering Caller System Transfers
>
> *1. *Modify the CS_Default_System_Transfer restriction table. See the "Restriction
> Tables"<http://en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a0080449cbb.html>chapter for details on how restriction tables work and how to modify them to
> allow the numbers you want.
>
> *2. *Set up a one-key dialing option or a new phone number that callers
> can use for system transfers:
>
> •*Setting Up a One-key Dialing Option*—Use caller input settings for a
> call handler to send callers to the Caller System Transfer conversation when
> they press the key that you specify during a call handler greeting. Then,
> enable caller input for the applicable greeting and re-record the greeting
> to mention the key that callers can press in the call handler greeting. (For
> example, "...to reach a conference room, press 3.") See the "Call Handler
> Caller Input Settings" section on page 19-13<http://en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a0080449c98.html#wp1141238>.
>
>
> •*Setting Up a "System Transfers" Phone Number*—Refer to the documentation
> for the phone system to set up a new phone number. Then, on the Call
> Management > Call Routing > Direct Calls page in the Cisco Unity
> Administrator, create a routing rule that sends any call that arrives for
> the new number to the Caller System Transfer conversation. Distribute the
> new number to callers who will find Caller System Transfers convenient. See
> the "Creating and Modifying Call Routing Rules" section on page 22-3<#109eb5ad43d18d19_wp1043504>and the "Direct
> Calls and Forwarded Calls Routing Table Settings" section on page 22-4<#109eb5ad43d18d19_wp1030787>for details on creating routing rules for direct calls.
>
> Task List: Offering Subscriber System Transfers
>
> *1. *For the subscribers who will use Subscriber System Transfers, modify
> the transfer restriction table that is associated with the subscriber class
> of service so that the subscribers can dial numbers that are not associated
> with Cisco Unity entities. See the "Restriction Tables"<http://en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a0080449cbb.html>chapter for details on how transfer restriction tables work and how to
> modify them to allow the numbers you want.
>  ------------------------------
>
> *Tip *If you are not offering system transfers to all subscribers in a
> single class of service, reassign those who will use it to a new class of
> service that has a transfer restriction table that will allow them to dial
> the applicable numbers.
> ------------------------------
>
> *2. *Set up a one-key dialing option or a new phone number that callers
> can use for system transfers:
>
> •*Setting Up a One-key Dialing Option*—Use caller input settings for a
> call handler or a subscriber greeting to send callers to the Subscriber
> System Transfer conversation when they press the key that you specify during
> the greeting. Then, enable caller input for the applicable greeting. Tell
> subscribers which key to press to access the Subscriber System Transfer
> conversation when they listen to the greeting, or if you are not concerned
> about other callers hearing the option and not being able to use it,
> re-record the greeting to mention the key. (For example, "...to reach a
> conference room, press 3.") See the "Call Handler Caller Input Settings"
> section on page 19-13<http://en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a0080449c98.html#wp1141238>and the "Subscriber
> Caller Input Settings" section on page 14-23<http://en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a0080449c75.html#wp1149904>.
>
>
> •*Setting Up a "System Transfers" Phone Number*—Refer to the documentation
> for the phone system to set up a new phone number. Then, on the Call
> Management > Call Routing > Direct Calls page in the Cisco Unity
> Administrator, create a routing rule that sends any calls to the new number
> to the Subscriber System Transfer conversation. Distribute the new number
> only to the subscribers who will use Subscriber System Transfers. See the "Creating
> and Modifying Call Routing Rules" section on page 22-3<#109eb5ad43d18d19_wp1043504>and the "Direct
> Calls and Forwarded Calls Routing Table Settings" section on page 22-4<#109eb5ad43d18d19_wp1030787>for details on creating routing rules for direct calls.
>
>
> http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a0080449c12.html#wp1269891
>
>
>
> Brian
>
>
>
> ------------------------------
> *From:* Jonathan Charles [mailto:jonvoip at gmail.com]
> *Sent:* Sat 3/11/2006 5:01 PM
> *To:* Brian Henry
> *Cc:* adman at adman.net; cisco-voip at puck.nether.net
>
> *Subject:* Re: [cisco-voip] Transfer to MeetMe from Unity
>
> What do you mean?
>
> On 3/11/06, Brian Henry <Brian.Henry at apptis.com> wrote:
> >
> >  Did you set you tranfer rule to allow it?
> > --------------------------
> > Sent from my BlackBerry Wireless Handheld
> >
> >
> >
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > To: Adam Blomfield
> > CC: Cisco Voip
> > Sent: Sat Mar 11 15:11:24 2006
> > Subject: Re: [cisco-voip] Transfer to MeetMe from Unity
> >
> > It is opened by an internal subscriber... After which, someone else
> > dials into the call handler and I want them to be able to transfer into the
> > meetme (that has already been opened).
> >
> >
> >
> > Jonathan
> >
> >
> > On 3/11/06, Adam Blomfield <adman at adman.net> wrote:
> >
> >         On 3/11/06, Jonathan Charles <jonvoip at gmail.com> wrote:
> >         > OK, so, I created a boat-load of MeetMe numbers, and I want to
> > be able to
> >         > have users be able to call a DID, and hit a call handler in
> > unity that says,
> >         > 'enter a conference id'... and then transfer them to that
> > meetme conference
> >         > (which is opened by an internal subscriber).
> >         >
> >         > However, I keep getting a 'you can not be transferred to this
> > number, check
> >         > the number and try again' from unity if I use the caller
> > system transfer...
> >         > I have confirmed the conference is active...
> >         >
> >         > If I try to just dial the meetme extension during the
> > greeting, I get 'i did
> >         > not recognize that as a valid entry' from unity...
> >         >
> >         >
> >         >
> >         > What am I missing?
> >         >
> >         >
> >         > Unity version is 4.1(1)
> >         >
> >         > Though it might be 4.2(1) in another hour or so...
> >
> >         MeetMe numbers have to be activated from a 79XX handset using
> > the
> >         softkeys. TTBOMK there's no way to have them just sitting open
> > at all
> >         times waiting for someone to dial in.
> >
> >         -Adam
> >
> >
> >
> >
>
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