[cisco-voip] Configuring pickup groups
Robert Kulagowski
bob at smalltime.com
Sun Oct 1 13:00:49 EDT 2006
Bump. OPickup seems to have Pickup as a subset, so it's still picking
up ringing desktop phones, which is what we don't want. Any other ideas?
Justin Steinberg wrote:
> You can do this with oPickup.
>
> Configure an pickup group "Everyone", add all phones to this group.
> Configure an pickup group "Overhead night bell", add the DN of the night
> bell to this group.
>
> Then add the park number for the "Overhead night bell" pickup group as a
> current pickup group member of the "everyone" pickup group.
>
> Fwd the receptionist phone to a DN that is a member of "overhead night
> bell" pickup group.
>
> Any phone in the "everyone" pickup group can dial opickup and answer the
> night bell.
>
> You could put all phones, night bell dn, and pickup groups in the same
> partition and that would be fine.
>
> Justin
>
> On 9/26/06, *Robert Kulagowski* <bob at smalltime.com
> <mailto:bob at smalltime.com>> wrote:
>
> We have a site that has a PagePac unit connected to a FXS port. CM is
> 4.1.3sr2.
>
> When the receptionist steps away / end of day, they forward the main
> number to the overhead night bell.
>
> The Night Bell is in a pickup group, as are all the phones, so that
> after hours anyone can pickup incoming calls.
>
> The problem is that because all phones are in the same pickup group, any
> user can pickup anyone else's ringing phone, which they don't want. The
> other issue is that once a user hears the overhead, they press Pickup
> and the incoming call starts ringing at that phone, they get CallerID,
> and then can't hit iDivert to send it back to the main number's VM box
> if they don't want the call. Instead, they have to wait for RNA in
> order for the call to end up in the main number VM.
>
> I investigated the other pickup options:
> Group Pickup might work, but means that it's now a two-step process to
> pickup a call, but it will allow me to put the phones in one pickup
> group and have the overhead in another pickup group. I would remove
> "Pickup" from the softkey template for the phones.
>
> I tried to configure OPickup, thinking that I could put the phones in a
> pickup group that had a partition that wasn't in their calling search
> space, but have the overhead in an associated pickup group that _was_ in
> their CSS. Doesn't work; CallManager won't let you configure a DN with
> a pickup group whose partition isn't in your CSS.
>
> Any other ideas on how to implement this functionality?
>
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