[cisco-voip] Attendant Console, SRST, hunt pilots
Robert Kulagowski
bob at smalltime.com
Wed Oct 4 09:51:14 EDT 2006
Ryan Ratliff wrote:
> Also make sure there are no shared lines being used. There are several bugs
> out there involving AC, parked calls, and shared lines.
Now I'm getting even more confused. Even without setting up pilot
points, hunt groups, etc, this happens:
There's a pub and three subs. The subs are setup in pairs in
CallManager groups. Two users that are homed off of a particular
CallManager group seem to work OK in that every other attendant console
in the enterprise sees when those two users put someone on call park.
However, no other site sees anything displayed when anyone other than
those two users puts a user in Call Park.
TCD and CTI are running on all servers in the cluster.
I sit at the site that has the two working users, and in the AC settings
page for my test system it doesn't seem to matter which IP address I put
in for the Call Processing server on the Basic tab; I can see on my copy
of AC when those two "good" users park a call. (Which is to be
expected, I guess)
I'm assuming that the servers use some sort of message passing so that
they're all aware of the global state for parked calls. Do the servers
push that information out to the ACs, or are the ACs somehow polling?
I'm going to perform some sniffs, but I'm kind of stuck at this point.
Any clues on why it's working for two users and not for everybody?
More information about the cisco-voip
mailing list