[cisco-voip] JTAPI Call Control Group Configuration - IPCC Express
Ryan Ratliff
rratliff at cisco.com
Wed Oct 18 08:14:21 EDT 2006
Correct. The CTI ports are used by IPCC to terminate media for
playing prompts to callers, etc.
-Ryan
On Oct 17, 2006, at 5:47 PM, Tech Guy wrote:
The directory numbers used for the CTI Ports within the JTAPI call
control group are different and seperate from those of your agents
right?
These numbers will only be used by CallManager and IPCC for
communication, no one would actually call these extensions or
anything right?
For example, I have 20 agents (IT stafff/helpdesk) each of them will
have an extension setup seperate from their personal DID they already
have. This will be the extension utilized for the IPCC side of things.
Ideally I will be setting up a primary ext. that will be the helpdesk
number. People will call it and it will prompt them to enter in say
1 for this, and 2 that. I will assign agents to resource groups and
skills, the groups and skills will be in a service queue right. And
then the queue will basically be what the "press 1 or 2" thing will
send them to. This is very high level I know, but in essence that is
the idea right?
So, the CTI ports directory numbers are totally seperate from the
agents numbers and the helpdesk number correct?
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