[cisco-voip] ccm 4.1.3 busylamp configuration ?

[Ed Leatherman]

Couple things to check for:

1) Agent phone needs to be configured in callmanager to span voice vlan to
data vlan

2) check ACLs between agent, supervisor, and server networks to see if you
are blocking the RTP stream somewhere along the way

Just from what you said I would definately look at #1

Ed

On 2/1/07, Jean-Victor.Brun at ins.com <Jean-Victor.Brun at ins.com> wrote:
>
>  Does anyone have a good document on how to configure IPCC Express Agent
> Monitoring?  I have it configured properly according to all of the documents
> I can find.  However, I am still not able to hear anything.  And when I
> record the file is empty.  Thanks!
>
> ------------------------------
> *From:* cisco-voip-bounces at puck.nether.net on behalf of Mladen Milanovic
> *Sent:* Thu 2/1/2007 10:43 AM
> *To:* gokhan senol; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] ccm 4.1.3 busylamp configuration ?
>
>  BLF unfrtenetly is not supported in the CCM earlier than 5.X. Only way is
> to configure shared line on the 7914 and make them to not ring when there is
> incomming call.
>
> M
>
>  ------------------------------
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *gokhan senol
> *Sent:* Thursday, February 01, 2007 7:58 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] ccm 4.1.3 busylamp configuration ?
>
>  i got ccm 4.1.3
>
> manager uses 7960 and
>
> manager assistant uses 7960 with 2 expansion modules
>
>
>
> i couldnt find how to configure BusyLampField.  i want assistant to see if
> the line is busy or not, before transfering the call
>
>
>
> any idea
>
> thanks
>
>
>
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>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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