[cisco-voip] ccm 4.1.3 busylamp configuration ?

[Matt Slaga (US)]

I’ve also run into older PC NICs that do not support 802.1q (one of the requirements for agent desktop streaming, unless you do the old fashioned SPAN) could not monitor or record.

 

 

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Thursday, February 01, 2007 2:10 PM
To: Jean-Victor.Brun at ins.com
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] ccm 4.1.3 busylamp configuration ?

 

Couple things to check for:

1) Agent phone needs to be configured in callmanager to span voice vlan to data vlan

2) check ACLs between agent, supervisor, and server networks to see if you are blocking the RTP stream somewhere along the way 

Just from what you said I would definately look at #1

Ed

On 2/1/07, Jean-Victor.Brun at ins.com <Jean-Victor.Brun at ins.com> wrote:

Does anyone have a good document on how to configure IPCC Express Agent Monitoring?  I have it configured properly according to all of the documents I can find.  However, I am still not able to hear anything.  And when I record the file is empty.  Thanks! 

 

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From: cisco-voip-bounces at puck.nether.net on behalf of Mladen Milanovic 
Sent: Thu 2/1/2007 10:43 AM
To: gokhan senol; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] ccm 4.1.3 busylamp configuration ?

BLF unfrtenetly is not supported in the CCM earlier than 5.X. Only way is to configure shared line on the 7914 and make them to not ring when there is incomming call. 

 

M

 

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From: cisco-voip-bounces at puck.nether.net [mailto: cisco-voip-bounces at puck.nether.net <mailto:cisco-voip-bounces at puck.nether.net> ] On Behalf Of gokhan senol
Sent: Thursday, February 01, 2007 7:58 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] ccm 4.1.3 busylamp configuration ?

i got ccm 4.1.3 

manager uses 7960 and

manager assistant uses 7960 with 2 expansion modules

 

i couldnt find how to configure BusyLampField.  i want assistant to see if the line is busy or not, before transfering the call

 

any idea

thanks

 

 

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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 



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