[cisco-voip] Unity lost messages

[Navarro, Ferdinand]

Thanks for all of the responses. 
 
I did find like 12 messages that were 'stuck' in the failed folder.
Moved them to the UnityMTA folder and restarted service, it's all
delivered now.
 
But, taking it from my users, there seems to be more than 12 that were
missing.  It's really hard to explain the issue other than, users claims
they got voicemails from callers within the week but never got it in the
voicemail box.  In other words, it went 'poof'!  Still trying to
determine if that's the case or not.
 
*sigh* - Unity is so much fun. =)

________________________________

From: Bryan Nowak [mailto:n68851 at hotmail.com] 
Sent: Thursday, February 01, 2007 11:08 AM
To: Voll, Scott; Navarro, Ferdinand; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity lost messages


I think the service to restart is AvUMRSyncSvr.  I had delivery problems
a few months ago and when I restarted that service, I could see all the
wav files leaving the directory in chunks.

	----- Original Message ----- 
	From: Voll, Scott <mailto:Scott.Voll at wesd.org>  
	To: Navarro, Ferdinand <mailto:Ferdinand.Navarro at ficoh.com>  ;
cisco-voip at puck.nether.net 
	Sent: Wednesday, January 31, 2007 3:22 PM
	Subject: Re: [cisco-voip] Unity lost messages


	D:\CommServer\UnityMTA\Failed

	 

	Once Exchange come back up you can restart a service but I can't
remember the service.... It might be the AvMsgStoreMonitorSvr service

	 

	
________________________________


	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Navarro,
Ferdinand
	Sent: Wednesday, January 31, 2007 11:39 AM
	To: cisco-voip at puck.nether.net
	Subject: [cisco-voip] Unity lost messages

	 

	Has anyone encountered users mentioning that callers have left
voicemails for them but when the users check their voicemail box, it's
not there?

	 

	Also, where does voicemails get stored when MS Exchange is not
available and does it get transfered to the MS Exchange when it comes
back online?

	 

	This is for Unity version 4.1.

	 

	 

	Ferdinand J. Navarro
	Network Engineer and LAN Administrator
	First Insurance Company of HI, Ltd.
	1100 Ward Avenue Honolulu, HI 96814
	808.527.7752 (phone) | 808.543.3201 (fax)
	email: ferdinand.navarro at ficoh.com 

	 

	
________________________________


	

	_______________________________________________
	cisco-voip mailing list
	cisco-voip at puck.nether.net
	https://puck.nether.net/mailman/listinfo/cisco-voip
	




E-MAIL CONFIDENTIALITY NOTICE:
The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information.  If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments.  If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachments is strictly prohibited.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20070201/cfdf7c19/attachment-0001.html