[cisco-voip] ipcc express agent problem

[Matt Slaga (US)]

Check to make sure she does not have a shared line appearance (or the
same number on her phone twice).

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Don Click
Sent: Friday, February 02, 2007 9:44 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] ipcc express agent problem

 

Me again J   I also am running into a problem where one of my
supervisors are unable to "go ready" with the agent.  She clicks the
button to "go ready", it flashes for a second, then puts her in
"reserved" state. This is the only user of 30 in that queue this is
happening to. 

 

Any tips appritiated!

 




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