[cisco-voip] Attendant Console configuration questions

Mike Armstrong mfa at crec.ifas.ufl.edu
Sat Feb 3 11:26:34 EST 2007


I'm hoping to bring up Attendant Console on a 4.1(3) system on Monday, and 
have limited test time tomorrow to work it out.  Can anyone answer the 
following questions?  Or, can you recommend a better reference that the 
Features and Services Guide?

1) When configuring the "ac" user, Step 6 in the F&SG says "Enter a PIN and 
telephone number."  Is there any particular DN one should enter?  Or will 
any random number work?

2) When configuring Attendant Console Users, F&SG says "attendant console 
user IDs and passwords are _not_ the same as Directory users...".  Does that 
mean they _must not_ be the same?

3) When adding Hunt Group members, if the member to be added is a "user 
member", a User Name and Line Number is required.  I assume the User Name is 
an "attendant console user ID" configured as in (2).  What is the Line 
Number?  The physical line appearance on the phone the User is currently 
associated with?  If so, does that mean a User associated with a 7960 will 
receive AC calls on all 6 lines, regardless of DN?  Or is it a logical line 
of some kind?  If the User is currently associated with a phone having only 
a single line appearance, but it is configured to accept 6 simultaneuous 
calls, can I use Lines 1 to 6 when configuring the user member?  In either 
case, what happens to "lines" 2-6 if she's associated with a one line, 
one-call only phone?

Thanks (I hope)...

Mike Armstrong
UF/IFAS CREC
Lake Alfred, FL 



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