[cisco-voip] Attendant Console configuration questions

[Ryan Ratliff]

1) AC user in the CCM directory needs to have password and pin of  
'12345'.  PIN doesn't really matter but the password must be '12345'  
unless you use acconfig.bat to change it.

2) There is no correlation whatsoever between an AC user and a user  
in the global directory.  You can make them the same if you wish.

3) The line number on a 7960 is going to be something from 1-6.  It  
is not the DN of the line.    If you have all 6 of the user's lines  
added to the hunt group then yes it will hunt on all 6 lines.  This  
is done so that the AC user can switch phones and the hunt group will  
use the new lines with no extra configuration necessary.  If the user  
is controlling a phone with only 1 line that that line will be the  
only one that receives calls.

-Ryan

On Feb 3, 2007, at 11:26 AM, Mike Armstrong wrote:

I'm hoping to bring up Attendant Console on a 4.1(3) system on  
Monday, and
have limited test time tomorrow to work it out.  Can anyone answer the
following questions?  Or, can you recommend a better reference that the
Features and Services Guide?

1) When configuring the "ac" user, Step 6 in the F&SG says "Enter a  
PIN and
telephone number."  Is there any particular DN one should enter?  Or  
will
any random number work?

2) When configuring Attendant Console Users, F&SG says "attendant  
console
user IDs and passwords are _not_ the same as Directory users...".   
Does that
mean they _must not_ be the same?

3) When adding Hunt Group members, if the member to be added is a "user
member", a User Name and Line Number is required.  I assume the User  
Name is
an "attendant console user ID" configured as in (2).  What is the Line
Number?  The physical line appearance on the phone the User is currently
associated with?  If so, does that mean a User associated with a 7960  
will
receive AC calls on all 6 lines, regardless of DN?  Or is it a  
logical line
of some kind?  If the User is currently associated with a phone  
having only
a single line appearance, but it is configured to accept 6 simultaneuous
calls, can I use Lines 1 to 6 when configuring the user member?  In  
either
case, what happens to "lines" 2-6 if she's associated with a one line,
one-call only phone?

Thanks (I hope)...

Mike Armstrong
UF/IFAS CREC
Lake Alfred, FL

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip