[cisco-voip] Attendant Console configuration questions

[Mike Armstrong]

Thanks, Ryan.  I assume then that if I have all 6 lines in the hunt group, 
but the user logs in on a phone with only 2 lines, then lines 3-6 will 
return busy, and the hunt will move on?  I could then define several ac 
users -- say, ac1, ac2, ... ,ac6, with the corresponding number of lines, 
and the user could log in and assume responsibility for handling "n" 
simultaneous calls?

Mike

> Date: Sat, 3 Feb 2007 11:37:34 -0500
> From: Ryan Ratliff <rratliff at cisco.com>
> Subject: Re: [cisco-voip] Attendant Console configuration questions
> To: Mike Armstrong <mfa at crec.ifas.ufl.edu>
> Cc: cisco-voip at puck.nether.net
> Message-ID: <F16FA688-EE0F-4FD5-95BF-7695FD62E3AC at cisco.com>
> Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
>
> 1) AC user in the CCM directory needs to have password and pin of
> '12345'.  PIN doesn't really matter but the password must be '12345'
> unless you use acconfig.bat to change it.
>
> 2) There is no correlation whatsoever between an AC user and a user
> in the global directory.  You can make them the same if you wish.
>
> 3) The line number on a 7960 is going to be something from 1-6.  It
> is not the DN of the line.    If you have all 6 of the user's lines
> added to the hunt group then yes it will hunt on all 6 lines.  This
> is done so that the AC user can switch phones and the hunt group will
> use the new lines with no extra configuration necessary.  If the user
> is controlling a phone with only 1 line that that line will be the
> only one that receives calls.
>
> -Ryan
>
> On Feb 3, 2007, at 11:26 AM, Mike Armstrong wrote:
>
> I'm hoping to bring up Attendant Console on a 4.1(3) system on
> Monday, and
> have limited test time tomorrow to work it out.  Can anyone answer the
> following questions?  Or, can you recommend a better reference that the
> Features and Services Guide?
>
> 1) When configuring the "ac" user, Step 6 in the F&SG says "Enter a
> PIN and
> telephone number."  Is there any particular DN one should enter?  Or
> will
> any random number work?
>
> 2) When configuring Attendant Console Users, F&SG says "attendant
> console
> user IDs and passwords are _not_ the same as Directory users...".
> Does that
> mean they _must not_ be the same?
>
> 3) When adding Hunt Group members, if the member to be added is a "user
> member", a User Name and Line Number is required.  I assume the User
> Name is
> an "attendant console user ID" configured as in (2).  What is the Line
> Number?  The physical line appearance on the phone the User is currently
> associated with?  If so, does that mean a User associated with a 7960
> will
> receive AC calls on all 6 lines, regardless of DN?  Or is it a
> logical line
> of some kind?  If the User is currently associated with a phone
> having only
> a single line appearance, but it is configured to accept 6 simultaneuous
> calls, can I use Lines 1 to 6 when configuring the user member?  In
> either
> case, what happens to "lines" 2-6 if she's associated with a one line,
> one-call only phone?
>
> Thanks (I hope)...
>
> Mike Armstrong
> UF/IFAS CREC
> Lake Alfred, FL
>
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