[cisco-voip] cisco-voip Digest, Vol 48, Issue 21

[Mike Armstrong]

Thanks, all.  Tomorrow is test day.  One last question: I'm going to 
configure CTIManager and Cisco TCD on all (both) nodes in my cluster. If I 
configure an Attendant  PC using the IP of just one of those servers (as per 
F&SG), but when the user signs on a few days later that server is down, what 
happens?  It looks as if I'd be better off entering a CSV list of both 
servers, which F&SG recommends only in the case where these services are 
_not_ installed on all nodes.

Mike

> Date: Sat, 3 Feb 2007 15:38:54 -0500
> From: Ryan Ratliff <rratliff at cisco.com>
> Subject: Re: [cisco-voip] Attendant Console configuration questions
> To: "Mike Armstrong" <mfa at crec.ifas.ufl.edu>
> Cc: cisco-voip at puck.nether.net
> Message-ID: <38AD72FB-2E33-48E9-939F-EA969AAB6F2B at cisco.com>
> Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
>
> Honestly I've never tried it the way you describe.  I'd hope that AC
> simply would ignore the unavailable lines but I'd recommend testing
> it before putting into production.
>
> -Ryan
>
> On Feb 3, 2007, at 2:34 PM, Mike Armstrong wrote:
>
> Thanks, Ryan.  I assume then that if I have all 6 lines in the hunt
> group, but the user logs in on a phone with only 2 lines, then lines
> 3-6 will return busy, and the hunt will move on?  I could then define
> several ac users -- say, ac1, ac2, ... ,ac6, with the corresponding
> number of lines, and the user could log in and assume responsibility
> for handling "n" simultaneous calls?
>
> Mike
>
>> Date: Sat, 3 Feb 2007 11:37:34 -0500
>> From: Ryan Ratliff <rratliff at cisco.com>
>> Subject: Re: [cisco-voip] Attendant Console configuration questions
>> To: Mike Armstrong <mfa at crec.ifas.ufl.edu>
>> Cc: cisco-voip at puck.nether.net
>> Message-ID: <F16FA688-EE0F-4FD5-95BF-7695FD62E3AC at cisco.com>
>> Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
>>
>> 1) AC user in the CCM directory needs to have password and pin of
>> '12345'.  PIN doesn't really matter but the password must be '12345'
>> unless you use acconfig.bat to change it.
>>
>> 2) There is no correlation whatsoever between an AC user and a user
>> in the global directory.  You can make them the same if you wish.
>>
>> 3) The line number on a 7960 is going to be something from 1-6.  It
>> is not the DN of the line.    If you have all 6 of the user's lines
>> added to the hunt group then yes it will hunt on all 6 lines.  This
>> is done so that the AC user can switch phones and the hunt group will
>> use the new lines with no extra configuration necessary.  If the user
>> is controlling a phone with only 1 line that that line will be the
>> only one that receives calls.
>>
>> -Ryan
>>
>> On Feb 3, 2007, at 11:26 AM, Mike Armstrong wrote:
>>
>> I'm hoping to bring up Attendant Console on a 4.1(3) system on
>> Monday, and
>> have limited test time tomorrow to work it out.  Can anyone answer the
>> following questions?  Or, can you recommend a better reference that
>> the
>> Features and Services Guide?
>>
>> 1) When configuring the "ac" user, Step 6 in the F&SG says "Enter a
>> PIN and
>> telephone number."  Is there any particular DN one should enter?  Or
>> will
>> any random number work?
>>
>> 2) When configuring Attendant Console Users, F&SG says "attendant
>> console
>> user IDs and passwords are _not_ the same as Directory users...".
>> Does that
>> mean they _must not_ be the same?
>>
>> 3) When adding Hunt Group members, if the member to be added is a
>> "user
>> member", a User Name and Line Number is required.  I assume the User
>> Name is
>> an "attendant console user ID" configured as in (2).  What is the Line
>> Number?  The physical line appearance on the phone the User is
>> currently
>> associated with?  If so, does that mean a User associated with a 7960
>> will
>> receive AC calls on all 6 lines, regardless of DN?  Or is it a
>> logical line
>> of some kind?  If the User is currently associated with a phone
>> having only
>> a single line appearance, but it is configured to accept 6
>> simultaneuous
>> calls, can I use Lines 1 to 6 when configuring the user member?  In
>> either
>> case, what happens to "lines" 2-6 if she's associated with a one line,
>> one-call only phone?
>>
>> Thanks (I hope)...
>>
>> Mike Armstrong
>> UF/IFAS CREC
>> Lake Alfred, FL