[cisco-voip] Calls from external forwarded number not being directed to voicemail correctly.

[Cisco Subscriber]

We are forwarding an external number to a number hosted by our CM.  The
call is forwarded as expected and the IP phone rings, if the call is
left unanswered it is transferred to voicemail.  The problem is that the
call is not sent to that extensions mailbox as one would expect; it is
transferred to the standard untiy greeting (asking to dial an
extension).  

I believe I found the source of the problem but have been unable to
correct the issue.  In looking at a CDR record for the incoming call I
have found that the "Called Number" is blank.  The extension is listed
as the "Destination Number" and the external number which has call
forwarding enabled is listed as the "Last Redirected Number".

The extension and voice mailbox are both setup correctly.  If the
CM-hosted number is called directly everything functions as expected,
however if the forwarded external number is called the problem remains.
I've tried creating a new voicemail profile which masked the mailbox to
the static mailbox number for that extension.

Ideas?

In the following example CDR dump a person from (3333333333) called
(1111111111) which is forwarded to (2222222222 (internal extension
2222)).  

cdrRecordType 	GlobalCallID_callManagerId 	GlobalCallID_callId 	
  1 	  2 	  422735 	
OrigLegcallIdentifier 	DateTimeOrigination 	OrigNodeId 	
  34513190 	  Feb 5, 2007 10:58:12 AM 	  2 	
OrigIpSpan 	OrigIpAddr 	OrigIpPort 	
  12 	  10.1.8.102 	  null 	
CallingPartyNumber 	OrigCause_location 	OrigCause_value 	
  3333333333 	  0 	  0 	
OrigMediaTransportAddress_IP 	OrigMediaTransportAddress_Port
OrigMediaCap_payloadCapability 	
  10.1.8.102 	  26854 	  4 	
OrigMediaCap_maxFramesPerPacket 	OrigMediaCap_g723BitRate
DestLegIdentifier 	
  20 	  0 	  34513191 	
DestNodeId 	DestSpan 	DestIpAddr 	
  2 	  0 	  10.1.29.59 	
DestIpPort 	OriginalCalledPartyNumber 	FinalCalledPartyNumber 	
  null 	  	  2222 	
DestCause_location 	DestCause_value
DestMediaTransportAddress_IP 	
  0 	  16 	  10.1.29.59 	
DestMediaTransportAddress_Port 	DestMediaCap_payloadCapability
DestMediaCap_maxFramesPerPacket 	
  19318 	  4 	  20 	
DestMediaCap_g723BitRate 	DateTimeConnect
DateTimeDisconnect 	
  0 	  Feb 5, 2007 10:58:22 AM 	  Feb 5, 2007 10:58:34 AM 	
LastRedirectDn 	pkid 	OriginalCalledPartyNumberPartition 	
  1111111111 	  3E25F536-4764-4E12-B14A-2E13AEC5D1AC 	  	
CallingPartyNumberPartition 	FinalCalledPartyNumberPartition
LastRedirectDnPartition 	
  	  01-A-Internal-PT 	  	
Duration 	OrigDeviceName 	DestDeviceName 	
  12 	  S0/DS1-0 at SDA001200607721 	  SEP0012433DD5A6 	
OrigCallTerminationOnBehalfOf 	DestCallTerminationOnBehalfOf
OrigCalledPartyRedirectOnBehalfOf 	
  0 	  12 	  0 	
LastRedirectRedirectOnBehalfOf 	OrigCalledPartyRedirectReason
LastRedirectRedirectReason 	
  0 	  0 	  15 	
DestConversationId 	GlobalCallId_ClusterID 	JoinOnBehalfOf 	
  0 	  CBV-VANC-CM-01-Cluster 	  0 	
OrigPrecedenceLevel 	DestPrecedenceLevel 	Comment 	
  4 	  4 	  	
OrigVideoCap_Codec 	OrigVideoCap_Bandwidth 	OrigVideoCap_Resolution

  0 	  0 	  0 	
OrigVideoTransportAddress_IP 	OrigVideoTransportAddress_Port
DestVideoCap_Codec 	
  0.0.0.0 	  0 	  0 	
destVideoCap_Bandwidth 	destVideoCap_Resolution
destVideoTransportAddress_IP 	
  0 	  0 	  0.0.0.0 	
destVideoTransportAddress_Port 	callingPartyLoginUserId
finalCalledPartyLoginUserId 	
  0 	  	  	
AuthCodeDescription 	AuthorizationLevel 	ClientMatterCode 	
	0 		

________________________________

 <http://www.cbvcollections.com/cbvImages/ecardlogo.jpg> 

Frank Wakelin
Manager, Network/Telephony Services


100 - 814 Richards St.
Vancouver, BC
V6B 3A7


Telephone: (604) 661-7906
Mobile: (778) 229-9461
Fax: (604) 661-7996
fwakelin at cbvcollections.com


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