[cisco-voip] Calls from external forwarded number not being directed to voicemail correctly.

Mon Feb 5 20:01:51 EST 2007

This is regular call manager behavior, it uses the original called party number when it rolls to voice mail. The VM Profile used would be on the initial DN called, not VM profile on the forwarded DN since that wouldn't be the original called number called. 

How is the 1111111111 DN setup in Call Manager? Is it a phone, a CTI route point, translation pattern? Did you set up the VM profile on this number to go the static mailbox number on unity, and reset the device?

In Unity, you can go under call routing and set up a rule there to route calls to this number to the unity mailbox you want.  Use the Call Viewer application to see how call comes into unity.

Erick

----- Original Message ----
From: Cisco Subscriber <subs-cisco at cbvcollections.com>
To: cisco-voip at puck.nether.net
Sent: Monday, February 5, 2007 6:15:06 PM
Subject: [cisco-voip] Calls from external forwarded number not being directed to voicemail correctly.

We are forwarding an external number to a number 
hosted by our CM.  The call is forwarded as expected and the IP phone 
rings, if the call is left unanswered it is transferred to voicemail.  The 
problem is that the call is not sent to that extensions mailbox as one 
would expect; it is transferred to the standard untiy greeting (asking to dial 
an extension).  

I believe I found the source of the problem but 
have been unable to correct the issue.  In looking at a CDR record for the 
incoming call I have found that the "Called Number" is blank.  The 
extension is listed as the "Destination Number" and the external number which 
has call forwarding enabled is listed as the "Last Redirected 
Number".

The extension and voice mailbox are both setup 
correctly.  If the CM-hosted number is called directly everything functions 
as expected, however if the forwarded external number is called the problem 
remains.  I've tried creating a new voicemail profile which masked the 
mailbox to the static mailbox number for that extension.

Ideas?

In the following example CDR dump a person from 
(3333333333) called (1111111111) which is forwarded to 
(2222222222 (internal extension 2222)).  

    cdrRecordType 
    GlobalCallID_callManagerId 
    GlobalCallID_callId 

      1 
      2 
      422735 

    OrigLegcallIdentifier 
    DateTimeOrigination 
    OrigNodeId 

      34513190 
      Feb 5, 2007 10:58:12 AM 
      2 

    OrigIpSpan 
    OrigIpAddr 
    OrigIpPort 

      12 
      10.1.8.102 
      null 

    CallingPartyNumber 
    OrigCause_location 
    OrigCause_value 

      3333333333 
      0 
      0 

    OrigMediaTransportAddress_IP 
    OrigMediaTransportAddress_Port 
    OrigMediaCap_payloadCapability 

      10.1.8.102 
      26854 
      4 

    OrigMediaCap_maxFramesPerPacket 
    OrigMediaCap_g723BitRate 
    DestLegIdentifier 

      20 
      0 
      34513191 

    DestNodeId 
    DestSpan 
    DestIpAddr 

      2 
      0 
      10.1.29.59 

    DestIpPort 
    OriginalCalledPartyNumber 
    FinalCalledPartyNumber 

      null 

      2222 

    DestCause_location 
    DestCause_value 
    DestMediaTransportAddress_IP 

      0 
      16 
      10.1.29.59 

    DestMediaTransportAddress_Port 
    DestMediaCap_payloadCapability 
    DestMediaCap_maxFramesPerPacket 

      19318 
      4 
      20 

    DestMediaCap_g723BitRate 
    DateTimeConnect 
    DateTimeDisconnect 

      0 
      Feb 5, 2007 10:58:22 AM 
      Feb 5, 2007 10:58:34 AM 

    LastRedirectDn 
    pkid 
    OriginalCalledPartyNumberPartition 

      1111111111 

      3E25F536-4764-4E12-B14A-2E13AEC5D1AC 

    CallingPartyNumberPartition 
    FinalCalledPartyNumberPartition 
    LastRedirectDnPartition 

      01-A-Internal-PT 

    Duration 
    OrigDeviceName 
    DestDeviceName 

      12 
      S0/DS1-0 at SDA001200607721 
      SEP0012433DD5A6 

    OrigCallTerminationOnBehalfOf 
    DestCallTerminationOnBehalfOf 
    OrigCalledPartyRedirectOnBehalfOf 

      0 
      12 
      0 

    LastRedirectRedirectOnBehalfOf 
    OrigCalledPartyRedirectReason 
    LastRedirectRedirectReason 

      0 
      0 
      15 

    DestConversationId 
    GlobalCallId_ClusterID 
    JoinOnBehalfOf 

      0 
      CBV-VANC-CM-01-Cluster 
      0 

    OrigPrecedenceLevel 
    DestPrecedenceLevel 
    Comment 

      4 
      4 

    OrigVideoCap_Codec 
    OrigVideoCap_Bandwidth 
    OrigVideoCap_Resolution 

      0 
      0 
      0 

    OrigVideoTransportAddress_IP 
    OrigVideoTransportAddress_Port 
    DestVideoCap_Codec 

      0.0.0.0 
      0 
      0 

    destVideoCap_Bandwidth 
    destVideoCap_Resolution 
    destVideoTransportAddress_IP 

      0 
      0 
      0.0.0.0 

    destVideoTransportAddress_Port 
    callingPartyLoginUserId 
    finalCalledPartyLoginUserId 

      0 

    AuthCodeDescription 
    AuthorizationLevel 
    ClientMatterCode 

    0 

            Frank 
            Wakelin
Manager, 
            Network/Telephony Services

            100 - 814 Richards 
            St.
Vancouver, BC
V6B 
            3A7

            Telephone: (604) 
            661-7906
Mobile: (778) 229-9461
Fax: (604) 661-7996
fwakelin at cbvcollections.com
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