[cisco-voip] Calls from external forwarded number not beingdirected to voicemail correctly.

Tue Feb 6 10:46:01 EST 2007

This is by design......

If a caller calls person A , but person A forwards there calls to Person
B, it would make the caller think they got the wrong number if they got
person B's VM.  

Work around is have call go out to PSTN and back.  Forward to
9.xxx.xxx.xxxx

I have this problem since I have two different Unity Servers.  One for
an old PBX and one for CM.  if user forwards to someone on the other
system it goes to the default greeting on the unity server because it's
still trying to get back to the other extension on the other server.

Hope that helps

Scott 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Cisco
Subscriber
Sent: Monday, February 05, 2007 4:15 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Calls from external forwarded number not
beingdirected to voicemail correctly.

We are forwarding an external number to a number hosted by our CM.  The
call is forwarded as expected and the IP phone rings, if the call is
left unanswered it is transferred to voicemail.  The problem is that the
call is not sent to that extensions mailbox as one would expect; it is
transferred to the standard untiy greeting (asking to dial an
extension).  

I believe I found the source of the problem but have been unable to
correct the issue.  In looking at a CDR record for the incoming call I
have found that the "Called Number" is blank.  The extension is listed
as the "Destination Number" and the external number which has call
forwarding enabled is listed as the "Last Redirected Number".

The extension and voice mailbox are both setup correctly.  If the
CM-hosted number is called directly everything functions as expected,
however if the forwarded external number is called the problem remains.
I've tried creating a new voicemail profile which masked the mailbox to
the static mailbox number for that extension.

Ideas?

In the following example CDR dump a person from (3333333333) called
(1111111111) which is forwarded to (2222222222 (internal extension
2222)).  

cdrRecordType 

GlobalCallID_callManagerId 

GlobalCallID_callId 

  1 

  2 

  422735 

OrigLegcallIdentifier 

DateTimeOrigination 

OrigNodeId 

  34513190 

  Feb 5, 2007 10:58:12 AM 

  2 

OrigIpSpan 

OrigIpAddr 

OrigIpPort 

  12 

  10.1.8.102 

  null 

CallingPartyNumber 

OrigCause_location 

OrigCause_value 

  3333333333 

  0 

  0 

OrigMediaTransportAddress_IP 

OrigMediaTransportAddress_Port 

OrigMediaCap_payloadCapability 

  10.1.8.102 

  26854 

  4 

OrigMediaCap_maxFramesPerPacket 

OrigMediaCap_g723BitRate 

DestLegIdentifier 

  20 

  0 

  34513191 

DestNodeId 

DestSpan 

DestIpAddr 

  2 

  0 

  10.1.29.59 

DestIpPort 

OriginalCalledPartyNumber 

FinalCalledPartyNumber 

  null 

  2222 

DestCause_location 

DestCause_value 

DestMediaTransportAddress_IP 

  0 

  16 

  10.1.29.59 

DestMediaTransportAddress_Port 

DestMediaCap_payloadCapability 

DestMediaCap_maxFramesPerPacket 

  19318 

  4 

  20 

DestMediaCap_g723BitRate 

DateTimeConnect 

DateTimeDisconnect 

  0 

  Feb 5, 2007 10:58:22 AM 

  Feb 5, 2007 10:58:34 AM 

LastRedirectDn 

pkid 

OriginalCalledPartyNumberPartition 

  1111111111 

  3E25F536-4764-4E12-B14A-2E13AEC5D1AC 

CallingPartyNumberPartition 

FinalCalledPartyNumberPartition 

LastRedirectDnPartition 

  01-A-Internal-PT 

Duration 

OrigDeviceName 

DestDeviceName 

  12 

  S0/DS1-0 at SDA001200607721 

  SEP0012433DD5A6 

OrigCallTerminationOnBehalfOf 

DestCallTerminationOnBehalfOf 

OrigCalledPartyRedirectOnBehalfOf 

  0 

  12 

  0 

LastRedirectRedirectOnBehalfOf 

OrigCalledPartyRedirectReason 

LastRedirectRedirectReason 

  0 

  0 

  15 

DestConversationId 

GlobalCallId_ClusterID 

JoinOnBehalfOf 

  0 

  CBV-VANC-CM-01-Cluster 

  0 

OrigPrecedenceLevel 

DestPrecedenceLevel 

Comment 

  4 

  4 

OrigVideoCap_Codec 

OrigVideoCap_Bandwidth 

OrigVideoCap_Resolution 

  0 

  0 

  0 

OrigVideoTransportAddress_IP 

OrigVideoTransportAddress_Port 

DestVideoCap_Codec 

  0.0.0.0 

  0 

  0 

destVideoCap_Bandwidth 

destVideoCap_Resolution 

destVideoTransportAddress_IP 

  0 

  0 

  0.0.0.0 

destVideoTransportAddress_Port 

callingPartyLoginUserId 

finalCalledPartyLoginUserId 

  0 

AuthCodeDescription 

AuthorizationLevel 

ClientMatterCode 

0 

________________________________

 <http://www.cbvcollections.com/cbvImages/ecardlogo.jpg> 

Frank Wakelin
Manager, Network/Telephony Services

100 - 814 Richards St.
Vancouver, BC
V6B 3A7

Telephone: (604) 661-7906
Mobile: (778) 229-9461
Fax: (604) 661-7996
fwakelin at cbvcollections.com

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