[cisco-voip] Ideas for troubleshooting CCMSysUser

[Jason Aarons (US)]

In ADSIEdit should CCMSysUser have attributes for ciscoatUserProfile,
ciscoatuserProfileString, and ciscoatGUID? I had a few regular users in
Global Directory whom I could not associate a Device (Phone) to them
until I removed any attribute for ciscoatX via ADSIEdit on the Domain
Controller.

 

Here is what I have done so far, CallManager 4.1(3)SR4d, Active
Directory integrated, ran CCMPwdChanger after AD integration, rebooted
everything multiple times, can login to Windows Workstations using
CCMSysUser, reverse decrypted the registry value for Password, ran
sniffer traces they shows LDAP success for CCMSysUser, Domain Controller
Security Log shows plenty of Successful Logins (event 548,547) for
CCMSysUser.

 

I am unable to login to https://server/ccmuser with CCMSysUser is my
only clue. Previous forum posts from Ryan/Wes indicate this should work,
but doesn't the CCMSysUser have CiscoPrivateUser making ccmuser not able
to login right?

 

 

Event Type:        Error

Event Source:    Cisco CTIManager

Event Category:                None

Event ID:              3

Date:                     2/6/2007

Time:                     3:27:34 PM

User:                     N/A

Computer:          NEMCCM01

Description:

Error: kCtiProviderOpenFailure - CTI application failed to open provider

  CTIconnectionId: 15502

  Login User Id: CCMSysUser

  Reason code.: -1932787616

  IPAddress: 

  App ID: Cisco CTIManager

  Cluster ID: StandAloneCluster

  Node ID: 10.20.28.10

Explanation: Application is unable to open provider.

Recommended Action: Check the reason code and correct the problem.
Restart CTIManager if problem persists..

 

 




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