[cisco-voip] Ideas for troubleshooting CCMSysUser

Tue Feb 6 16:08:36 EST 2007

The error code in the event id you pasted below translates to  
8CCC0060 which corresponds to CTIERR_DIRECTORY_LOGIN_FAILED.

Is your ldap bind as CCMSysUser successful?  Also check c:\dcdsrvr 
\directoryconfiguration.ini to verify the password there matches what  
you have in the registry (as well as other ldap info).

You are correct that you should not be able to login with CCMSysUser  
via CCMUser page.

I don't have an AD-integrated CM handy but I do see a CCMSysUser- 
profile and CCMSysUser-CCNProfile object in DCD so I suspect you  
should have those attributes set.  In the sniffer capture you should  
see us grabbing the cisco attributes from the CCMSysUser account.  If  
we do that then they are required.

You should be able to re-run the AD plugin to get them set.

-Ryan

On Feb 6, 2007, at 3:46 PM, Jason Aarons ((US)) wrote:

Once I removed CiscoPrivateUser I could login with CCMSysUser on  
CCMUser.

Via ADSIEdit none of my values are populated for ciscoatUserProfile,  
ciscoatuserProfileString, and ciscoatGUID, should they be?

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] On Behalf Of Jason Aarons (US)
Sent: Tuesday, February 06, 2007 3:32 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Ideas for troubleshooting CCMSysUser

In ADSIEdit should CCMSysUser have attributes for ciscoatUserProfile,  
ciscoatuserProfileString, and ciscoatGUID? I had a few regular users  
in Global Directory whom I could not associate a Device (Phone) to  
them until I removed any attribute for ciscoatX via ADSIEdit on the  
Domain Controller.

Here is what I have done so far, CallManager 4.1(3)SR4d, Active  
Directory integrated, ran CCMPwdChanger after AD integration,  
rebooted everything multiple times, can login to Windows Workstations  
using CCMSysUser, reverse decrypted the registry value for Password,  
ran sniffer traces they shows LDAP success for CCMSysUser, Domain  
Controller Security Log shows plenty of Successful Logins (event  
548,547) for CCMSysUser.

I am unable to login to https://server/ccmuser with CCMSysUser is my  
only clue. Previous forum posts from Ryan/Wes indicate this should  
work, but doesn’t the CCMSysUser have CiscoPrivateUser making ccmuser  
not able to login right?

Event Type:        Error

Event Source:    Cisco CTIManager

Event Category:                None

Event ID:              3

Date:                     2/6/2007

Time:                     3:27:34 PM

User:                     N/A

Computer:          NEMCCM01

Description:

Error: kCtiProviderOpenFailure - CTI application failed to open provider

   CTIconnectionId: 15502

   Login User Id: CCMSysUser

   Reason code.: -1932787616

   IPAddress:

   App ID: Cisco CTIManager

   Cluster ID: StandAloneCluster

   Node ID: 10.20.28.10

Explanation: Application is unable to open provider.

Recommended Action: Check the reason code and correct the problem.  
Restart CTIManager if problem persists..

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