[cisco-voip] Calls from external forwarded number not beingdirected to voicemail correctly (still no success).

Tue Feb 6 20:17:32 EST 2007

So Call Viewer shows nothing?  Did you get an error when you started it up (arbiter error)? If so, are you logging into the unity server with the right account with correct rights/permissions? 

In Call Manager, how is the DN set up you have there exactly? Give details at this point. 

Are you sure the call is coming into this Call Manager?? 

----- Original Message ----
From: Cisco Subscriber <subs-cisco at cbvcollections.com>
To: cisco-voip at puck.nether.net
Sent: Tuesday, February 6, 2007 6:39:53 PM
Subject: Re: [cisco-voip] Calls from external forwarded number not beingdirected to voicemail correctly (still no success).

Well no luck - it is beyond me why this is so difficult 
to have a forwarded call passed to voicemail.  If I call 2222222222, everything works as expected, but 
when I call 1111111111 - nothing works.  

When I look at the Call Viewer in Unity all of those 
calls none of the routable fields display any information for those 
calls, "Dialled Number" - "Calling Number" - "Forwarding Station" are all 
blank.  I've tried configuring routing based on DNIS - but again nothing is 
being passed to CM, so I assume this is why this also does not work.  I've 
tried forwarding the call out the PSTN and back (as per Scotts 
suggestion), but the same result.  

Is there something I can tell the forwarding Telco to 
do to correct this perhaps (IE: the equivalent of releasing the call vs. 
monitoring the transfer)?

From: cisco-voip-bounces at puck.nether.net 
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Cisco 
Subscriber
Sent: February 6, 2007 12:19
To: 
cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Calls from 
external forwarded number not beingdirected to voicemail 
correctly.

Thanks for the reply Erick.

1111111111 is external and not hosted by us or call manager at all.  
That telephone number is of another company which is using office space in our 
building.  In order to use one of our phones (and not have analog lines run 
to that office), they simply used a call forwarding service hosted by their 
telco to forward to 2222222222.

I will try the static voicemail profile setup again and ensure the device 
is reset, and then look into using the call routing in Unity and let you know 
how it goes.

Thanks again...

From: Erick Bergquist [mailto:erickbe at yahoo.com] 

Sent: February 5, 2007 17:02
To: Cisco Subscriber; 
cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Calls from 
external forwarded number not being directed to voicemail 
correctly.

This 
is regular call manager behavior, it uses the original called party number when 
it rolls to voice mail. The VM Profile used would be on the initial DN called, 
not VM profile on the forwarded DN since that wouldn't be the original called 
number called. 

How is the 1111111111 
DN setup in Call Manager? Is it a phone, a CTI route point, translation pattern? 
Did you set up the VM profile on this number to go the static mailbox number on 
unity, and reset the device?

In Unity, you can go under call 
routing and set up a rule there to route calls to this number to the unity 
mailbox you want.  Use the Call Viewer application to see how call comes 
into unity.

Erick

----- Original Message ----
From: Cisco 
Subscriber <subs-cisco at cbvcollections.com>
To: 
cisco-voip at puck.nether.net
Sent: Monday, February 5, 2007 6:15:06 
PM
Subject: [cisco-voip] Calls from external forwarded number not being 
directed to voicemail correctly.

We are forwarding an external number to a number 
hosted by our CM.  The call is forwarded as expected and the IP phone 
rings, if the call is left unanswered it is transferred to voicemail.  The 
problem is that the call is not sent to that extensions mailbox as one 
would expect; it is transferred to the standard untiy greeting (asking to dial 
an extension).  

I believe I found the source of the problem but 
have been unable to correct the issue.  In looking at a CDR record for the 
incoming call I have found that the "Called Number" is blank.  The 
extension is listed as the "Destination Number" and the external number which 
has call forwarding enabled is listed as the "Last Redirected 
Number".

The extension and voice mailbox are both setup 
correctly.  If the CM-hosted number is called directly everything functions 
as expected, however if the forwarded external number is called the problem 
remains.  I've tried creating a new voicemail profile which masked the 
mailbox to the static mailbox number for that extension.

Ideas?

In the following example CDR dump a person from 
(3333333333) called (1111111111) which is forwarded to 
(2222222222 (internal extension 2222)).  

    cdrRecordType 
    GlobalCallID_callManagerId 
    GlobalCallID_callId 

      1 
      2 
      422735 

    OrigLegcallIdentifier 
    DateTimeOrigination 
    OrigNodeId 

      34513190 
      Feb 5, 2007 10:58:12 AM 
      2 

    OrigIpSpan 
    OrigIpAddr 
    OrigIpPort 

      12 
      10.1.8.102 
      null 

    CallingPartyNumber 
    OrigCause_location 
    OrigCause_value 

      3333333333 
      0 
      0 

    OrigMediaTransportAddress_IP 
    OrigMediaTransportAddress_Port 
    OrigMediaCap_payloadCapability 

      10.1.8.102 
      26854 
      4 

    OrigMediaCap_maxFramesPerPacket 
    OrigMediaCap_g723BitRate 
    DestLegIdentifier 

      20 
      0 
      34513191 

    DestNodeId 
    DestSpan 
    DestIpAddr 

      2 
      0 
      10.1.29.59 

    DestIpPort 
    OriginalCalledPartyNumber 
    FinalCalledPartyNumber 

      null 

      2222 

    DestCause_location 
    DestCause_value 
    DestMediaTransportAddress_IP 

      0 
      16 
      10.1.29.59 

    DestMediaTransportAddress_Port 
    DestMediaCap_payloadCapability 
    DestMediaCap_maxFramesPerPacket 

      19318 
      4 
      20 

    DestMediaCap_g723BitRate 
    DateTimeConnect 
    DateTimeDisconnect 

      0 
      Feb 5, 2007 10:58:22 AM 
      Feb 5, 2007 10:58:34 AM 

    LastRedirectDn 
    pkid 
    OriginalCalledPartyNumberPartition 

      1111111111 

      3E25F536-4764-4E12-B14A-2E13AEC5D1AC 

    CallingPartyNumberPartition 
    FinalCalledPartyNumberPartition 
    LastRedirectDnPartition 

      01-A-Internal-PT 

    Duration 
    OrigDeviceName 
    DestDeviceName 

      12 
      S0/DS1-0 at SDA001200607721 
      SEP0012433DD5A6 

    OrigCallTerminationOnBehalfOf 
    DestCallTerminationOnBehalfOf 
    OrigCalledPartyRedirectOnBehalfOf 

      0 
      12 
      0 

    LastRedirectRedirectOnBehalfOf 
    OrigCalledPartyRedirectReason 
    LastRedirectRedirectReason 

      0 
      0 
      15 

    DestConversationId 
    GlobalCallId_ClusterID 
    JoinOnBehalfOf 

      0 
      CBV-VANC-CM-01-Cluster 
      0 

    OrigPrecedenceLevel 
    DestPrecedenceLevel 
    Comment 

      4 
      4 

    OrigVideoCap_Codec 
    OrigVideoCap_Bandwidth 
    OrigVideoCap_Resolution 

      0 
      0 
      0 

    OrigVideoTransportAddress_IP 
    OrigVideoTransportAddress_Port 
    DestVideoCap_Codec 

      0.0.0.0 
      0 
      0 

    destVideoCap_Bandwidth 
    destVideoCap_Resolution 
    destVideoTransportAddress_IP 

      0 
      0 
      0.0.0.0 

    destVideoTransportAddress_Port 
    callingPartyLoginUserId 
    finalCalledPartyLoginUserId 

      0 

    AuthCodeDescription 
    AuthorizationLevel 
    ClientMatterCode 

    0 

            Frank 
            Wakelin
Manager, 
            Network/Telephony Services

            100 - 814 Richards 
            St.
Vancouver, BC
V6B 
            3A7

            Telephone: (604) 
            661-7906
Mobile: (778) 229-9461
Fax: (604) 661-7996
fwakelin at cbvcollections.com

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confidential, and may be privileged. If you are not the intended recipient, you 
are hereby notified that any review, retransmission, conversion to hard copy, 
copying, circulation or other use of this message and any attachments is 
strictly prohibited. If you are not the intended recipient, please notify the 
sender (Cisco 
Subscriber) immediately by return e-mail, and delete this message and 
any attachments from your system. Thank you.

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Confidentielle:
Le present message, ainsi que tout fichier 
qui y est joint, est envoye a l'intention exclusive de son ou de ses 
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