[cisco-voip] Calls from external forwarded number not beingdirected to voicemail correctly (still no success).
Justin Steinberg
jsteinberg at gmail.com
Wed Feb 7 20:42:03 EST 2007
Add 1111111111 .as an alternate extension for unity voicemail box
2222222222. You might need to add 1111 as an alternate extension as well -
depending on the significant digits etc.
I suspect that your problem has to do with RDNIS sent by the Telco who is
redirecting 111111111 to 2222222222.
Let me know if that doesn't work.
Justin
On 2/7/07, Cisco Subscriber <subs-cisco at cbvcollections.com> wrote:
>
> I am logging in correctly and the viewer is working fine. Call viewer
> shows the call coming in, just with all fields blank - IE: its not getting
> the info for these calls. Many other calls are of course coming in to unity
> as well and all look normal with appropriate information in those fields,
> just not these ones forwarded from an external number.
>
> Here are the details of the situation/problem:
>
> - This user from an external company has a phone number one their
> own 1b line from their Telco (1111111111).
> - They need to use space in our office temporarily while
> construction is done on theirs.
> - They forward their phone using the calling services from their
> Telco to one of our DIDs (2222222222). Which comes in on one of 4 grouped
> PRIs to a 6608 gateway.
> - We put them in an office with an IP phone with extension 2222 (we
> use last 4 digits of external DID as internal extension).
> - When a call is made to 1111111111, it is forwarded correctly to
> 2222222222, the set at 2222 rings as expected, and if answered everything is
> fine.
> - If it is not answered it is transferred to voicemail; Unity
> responds with the failover "Cisco Unity Messaging..." rather then sending
> the call to voice mailbox 2222.
> - If 2222222222 is called directly (rather then calling 1111111111),
> everything including the voicemail works fine.
>
> Thanks again for your continued help on this!
> ------------------------------
>
> *Frank Wakelin*
> Manager, Network/Telephony Services
>
> 100 - 814 Richards St.
> Vancouver, BC
> V6B 3A7
>
> Telephone: (604) 661-7906
> Mobile: (778) 229-9461
> Fax: (604) 661-7996
> fwakelin at cbvcollections.com
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
> *From:* Erick Bergquist [mailto:erickbe at yahoo.com]
> *Sent:* February 6, 2007 17:18
> *To:* Cisco Subscriber; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Calls from external forwarded number not
> beingdirected to voicemail correctly (still no success).
>
> So Call Viewer shows nothing? Did you get an error when you started it
> up (arbiter error)? If so, are you logging into the unity server with the
> right account with correct rights/permissions?
>
> In Call Manager, how is the DN set up you have there exactly? Give details
> at this point.
>
> Are you sure the call is coming into this Call Manager??
>
> ----- Original Message ----
> From: Cisco Subscriber <subs-cisco at cbvcollections.com>
> To: cisco-voip at puck.nether.net
> Sent: Tuesday, February 6, 2007 6:39:53 PM
> Subject: Re: [cisco-voip] Calls from external forwarded number not
> beingdirected to voicemail correctly (still no success).
>
> Well no luck - it is beyond me why this is so difficult to have a
> forwarded call passed to voicemail. If I call 2222222222, everything
> works as expected, but when I call 1111111111 - nothing works.
>
> When I look at the Call Viewer in Unity all of those calls none of
> the routable fields display any information for those calls, "Dialled
> Number" - "Calling Number" - "Forwarding Station" are all blank. I've tried
> configuring routing based on DNIS - but again nothing is being passed to CM,
> so I assume this is why this also does not work. I've tried forwarding the
> call out the PSTN and back (as per Scotts suggestion), but the same result.
>
>
> Is there something I can tell the forwarding Telco to do to correct this
> perhaps (IE: the equivalent of releasing the call vs. monitoring the
> transfer)?
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Cisco Subscriber
> *Sent:* February 6, 2007 12:19
> *To:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Calls from external forwarded number not
> beingdirected to voicemail correctly.
>
> Thanks for the reply Erick.
>
> 1111111111 is external and not hosted by us or call manager at all. That
> telephone number is of another company which is using office space in our
> building. In order to use one of our phones (and not have analog lines run
> to that office), they simply used a call forwarding service hosted by their
> telco to forward to 2222222222.
>
> I will try the static voicemail profile setup again and ensure the device
> is reset, and then look into using the call routing in Unity and let you
> know how it goes.
>
> Thanks again...
>
>
> *From:* Erick Bergquist [mailto:erickbe at yahoo.com]
> *Sent:* February 5, 2007 17:02
> *To:* Cisco Subscriber; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Calls from external forwarded number not being
> directed to voicemail correctly.
>
> This is regular call manager behavior, it uses the original called party
> number when it rolls to voice mail. The VM Profile used would be on the
> initial DN called, not VM profile on the forwarded DN since that wouldn't be
> the original called number called.
>
> How is the *1111111111 DN setup in Call Manager? Is it a phone, a CTI
> route point, translation pattern? Did you set up the VM profile on this
> number to go the static mailbox number on unity, and reset the device?*
>
> In Unity, you can go under call routing and set up a rule there to route
> calls to this number to the unity mailbox you want. Use the Call Viewer
> application to see how call comes into unity.
>
> Erick
>
> ----- Original Message ----
> From: Cisco Subscriber <subs-cisco at cbvcollections.com>
> To: cisco-voip at puck.nether.net
> Sent: Monday, February 5, 2007 6:15:06 PM
> Subject: [cisco-voip] Calls from external forwarded number not being
> directed to voicemail correctly.
>
> We are forwarding an external number to a number hosted by our CM. The
> call is forwarded as expected and the IP phone rings, if the call is left
> unanswered it is transferred to voicemail. The problem is that the call is
> not sent to that extensions mailbox as one would expect; it is transferred
> to the standard untiy greeting (asking to dial an extension).
>
> I believe I found the source of the problem but have been unable to
> correct the issue. In looking at a CDR record for the incoming call I have
> found that the "Called Number" is blank. The extension is listed as the
> "Destination Number" and the external number which has call forwarding
> enabled is listed as the "Last Redirected Number".
>
> The extension and voice mailbox are both setup correctly. If the
> CM-hosted number is called directly everything functions as expected,
> however if the forwarded external number is called the problem remains.
> I've tried creating a new voicemail profile which masked the mailbox to the
> static mailbox number for that extension.
>
> Ideas?
>
> In the following example CDR dump a person from (3333333333) called
> (1111111111) which is forwarded to (2222222222 (internal extension 2222)).
>
> cdrRecordType GlobalCallID_callManagerId GlobalCallID_callId 1 2
> 422735 OrigLegcallIdentifier DateTimeOrigination OrigNodeId 34513190
> Feb 5, 2007 10:58:12 AM 2 OrigIpSpan OrigIpAddr OrigIpPort 12
> 10.1.8.102 null CallingPartyNumber OrigCause_location OrigCause_value
> *3333333333* 0 0 OrigMediaTransportAddress_IP OrigMediaTransportAddress_Port
> OrigMediaCap_payloadCapability 10.1.8.102 26854 4 OrigMediaCap_maxFramesPerPacket
> OrigMediaCap_g723BitRate DestLegIdentifier 20 0 34513191 DestNodeId
> DestSpan DestIpAddr 2 0 10.1.29.59 DestIpPort OriginalCalledPartyNumber
> FinalCalledPartyNumber null *2222* DestCause_location DestCause_value
> DestMediaTransportAddress_IP 0 16 10.1.29.59 DestMediaTransportAddress_Port
> DestMediaCap_payloadCapability DestMediaCap_maxFramesPerPacket 19318
> 4 20 DestMediaCap_g723BitRate DateTimeConnect DateTimeDisconnect 0
> Feb 5, 2007 10:58:22 AM Feb 5, 2007 10:58:34 AM LastRedirectDn pkid OriginalCalledPartyNumberPartition
> *1111111111* 3E25F536-4764-4E12-B14A-2E13AEC5D1AC CallingPartyNumberPartition
> FinalCalledPartyNumberPartition LastRedirectDnPartition
> 01-A-Internal-PT Duration OrigDeviceName DestDeviceName 12
> S0/DS1-0 at SDA001200607721 SEP0012433DD5A6 OrigCallTerminationOnBehalfOf DestCallTerminationOnBehalfOf
> OrigCalledPartyRedirectOnBehalfOf 0 12 0 LastRedirectRedirectOnBehalfOf
> OrigCalledPartyRedirectReason LastRedirectRedirectReason 0 0 15 DestConversationId
> GlobalCallId_ClusterID JoinOnBehalfOf 0 CBV-VANC-CM-01-Cluster 0 OrigPrecedenceLevel
> DestPrecedenceLevel Comment 4 4 OrigVideoCap_Codec OrigVideoCap_Bandwidth
> OrigVideoCap_Resolution 0 0 0 OrigVideoTransportAddress_IP OrigVideoTransportAddress_Port
> DestVideoCap_Codec 0.0.0.0 0 0 destVideoCap_Bandwidth destVideoCap_Resolution
> destVideoTransportAddress_IP 0 0 0.0.0.0 destVideoTransportAddress_Port
> callingPartyLoginUserId finalCalledPartyLoginUserId 0 AuthCodeDescription
> AuthorizationLevel ClientMatterCode
> 0
>
> *Frank Wakelin*
> Manager, Network/Telephony Services
>
> 100 - 814 Richards St.
> Vancouver, BC
> V6B 3A7
>
> Telephone: (604) 661-7906
> Mobile: (778) 229-9461
> Fax: (604) 661-7996
> fwakelin at cbvcollections.com
>
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> *Confidentiality Warning:*
> This message and any attachments are intended only for the use of the
> intended recipients (cisco-voip at puck.nether.net), are confidential, and
> may be privileged. If you are not the intended recipient, you are hereby
> notified that any review, retransmission, conversion to hard copy, copying,
> circulation or other use of this message and any attachments is strictly
> prohibited. If you are not the intended recipient, please notify the sender
> (Cisco Subscriber <subs-cisco at cbvcollections.com>) immediately by return
> e-mail, and delete this message and any attachments from your system. Thank
> you.
>
> *Information Confidentielle:*
> Le present message, ainsi que tout fichier qui y est joint, est envoye a
> l'intention exclusive de son ou de ses destinataires (
> cisco-voip at puck.nether.net); il est de nature confidentielle et peut
> constituer une information privilegiee. Nous avertissons toute personne
> autre que le destinataire prevu que tout examen, reacheminement, impression,
> copie, distribution ou autre utilisation de ce message et de tout fichier
> qui y est joint est strictement interdit. Si vous n'etes pas le destinataire
> prevu, veuillez en aviser immediatement l'expediteur (Cisco Subscriber<subs-cisco at cbvcollections.com>)
> par retour de courriel et supprimer ce message et tout document joint de
> votre systeme. Merci
>
>
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