[cisco-voip] Calls from external forwarded number not beingdirected to voicemail correctly (still no success).
Cisco Subscriber
subs-cisco at cbvcollections.com
Thu Feb 8 12:34:26 EST 2007
Justin:
Well that did the trick. A shame I have to loose the redirecting number information for all calls for this one user but this did the trick. Thanks to everyone for their assistance on this!
---
Frank
-----Original Message-----
From: Frank Wakelin
Sent: February 7, 2007 18:24
To: 'jsteinberg at gmail.com'
Subject: Re: [cisco-voip] Calls from external forwarded number not beingdirected to voicemail correctly (still no success).
Yes non ios mscp gateway (6608). That's the best suggestion I've heard yet, I'll give it a shot.
Thanks
(Sent via my wireless handheld)
_______________________________________________
Frank Wakelin - Manager, Network/Telephony Services
CBV Collection Services Ltd.
100 - 814 Richards Street
Vancouver, British Columbia
V6B 3A7
Phone: (604) 661-7906
Email: fwakelin at cbvcollections.com
-----Original Message-----
From: Justin Steinberg <jsteinberg at gmail.com>
To: Frank Wakelin
Sent: Wed Feb 07 18:08:59 2007
Subject: Re: [cisco-voip] Calls from external forwarded number not beingdirected to voicemail correctly (still no success).
Frank,
Are you using MGCP for your PRI connections to PSTN?
If so, check the gateway pages to see whether
REDIRECTING NUMBER IE DELIVERY
is checked. If so, try unchecking the box and try again. Of course you would have to uncheck on all of your PRI's and reset the gateways for the change to take affect. Resetting the gateway will drop the call. I would advise to uncheck, reset gateway, place test call and check CDR and Unity call viewer.
justin
On 2/7/07, Frank Wakelin <fwakelin at cbvcollections.com> wrote:
Yes I suspect it is the RDNIS as well. If I look at a cdr record in call manager that number does appear as the last forwarded (1111111111). Problem is that all feilds passed to unity are blank so alternate extention, routing rules in unity don't work.
Is there something I can change in callmanager or on the gateway perhaps that would remove 1111111111 (RDNIS) and have this come in as a standard call for 2222222222?
(Sent via my wireless handheld)
_______________________________________________
Frank Wakelin - Manager, Network/Telephony Services
CBV Collection Services Ltd.
100 - 814 Richards Street
Vancouver, British Columbia
V6B 3A7
Phone: (604) 661-7906
Email: fwakelin at cbvcollections.com
-----Original Message-----
From: Cisco Subscriber
To: Frank Wakelin
Sent: Wed Feb 07 17:42:07 2007
Subject: FW: [cisco-voip] Calls from external forwarded number not beingdirected to voicemail correctly (still no success).
-------------------------------------------
From: Justin Steinberg[SMTP:JSTEINBERG at GMAIL.COM]
Sent: February 7, 2007 5:42:03 PM
To: Cisco Subscriber
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Calls from external forwarded number not beingdirected to voicemail correctly (still no success).
Auto forwarded by a Rule
Add 1111111111 .as an alternate extension for unity voicemail box 2222222222. You might need to add 1111 as an alternate extension as well - depending on the significant digits etc.
I suspect that your problem has to do with RDNIS sent by the Telco who is redirecting 111111111 to 2222222222.
Let me know if that doesn't work.
Justin
On 2/7/07, Cisco Subscriber <subs-cisco at cbvcollections.com > wrote:
I am logging in correctly and the viewer is working fine. Call viewer shows the call coming in, just with all fields blank - IE: its not getting the info for these calls. Many other calls are of course coming in to unity as well and all look normal with appropriate information in those fields, just not these ones forwarded from an external number.
Here are the details of the situation/problem:
*
This user from an external company has a phone number one their own 1b line from their Telco (1111111111).
*
They need to use space in our office temporarily while construction is done on theirs.
*
They forward their phone using the calling services from their Telco to one of our DIDs (2222222222). Which comes in on one of 4 grouped PRIs to a 6608 gateway.
*
We put them in an office with an IP phone with extension 2222 (we use last 4 digits of external DID as internal extension).
*
When a call is made to 1111111111, it is forwarded correctly to 2222222222, the set at 2222 rings as expected, and if answered everything is fine.
*
If it is not answered it is transferred to voicemail; Unity responds with the failover "Cisco Unity Messaging..." rather then sending the call to voice mailbox 2222.
*
If 2222222222 is called directly (rather then calling 1111111111), everything including the voicemail works fine.
Thanks again for your continued help on this!
_____
Frank Wakelin
Manager, Network/Telephony Services
100 - 814 Richards St.
Vancouver, BC
V6B 3A7
Telephone: (604) 661-7906
Mobile: (778) 229-9461
Fax: (604) 661-7996
fwakelin at cbvcollections.com
_____
From: Erick Bergquist [mailto:erickbe at yahoo.com]
Sent: February 6, 2007 17:18
To: Cisco Subscriber; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Calls from external forwarded number not beingdirected to voicemail correctly (still no success).
So Call Viewer shows nothing? Did you get an error when you started it up (arbiter error)? If so, are you logging into the unity server with the right account with correct rights/permissions?
In Call Manager, how is the DN set up you have there exactly? Give details at this point.
Are you sure the call is coming into this Call Manager??
----- Original Message ----
From: Cisco Subscriber <subs-cisco at cbvcollections.com>
To: <mailto:cisco-voip at puck.nether.net> cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
Sent: Tuesday, February 6, 2007 6:39:53 PM
Subject: Re: [cisco-voip] Calls from external forwarded number not beingdirected to voicemail correctly (still no success).
Well no luck - it is beyond me why this is so difficult to have a forwarded call passed to voicemail. If I call 2222222222, everything works as expected, but when I call 1111111111 - nothing works.
When I look at the Call Viewer in Unity all of those calls none of the routable fields display any information for those calls, "Dialled Number" - "Calling Number" - "Forwarding Station" are all blank. I've tried configuring routing based on DNIS - but again nothing is being passed to CM, so I assume this is why this also does not work. I've tried forwarding the call out the PSTN and back (as per Scotts suggestion), but the same result.
Is there something I can tell the forwarding Telco to do to correct this perhaps (IE: the equivalent of releasing the call vs. monitoring the transfer)?
From: cisco-voip-bounces at puck.nether.net [ mailto:cisco-voip-bounces at puck.nether.net <mailto:cisco-voip-bounces at puck.nether.net> ] On Behalf Of Cisco Subscriber
Sent: February 6, 2007 12:19
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Calls from external forwarded number not beingdirected to voicemail correctly.
Thanks for the reply Erick.
1111111111 is external and not hosted by us or call manager at all. That telephone number is of another company which is using office space in our building. In order to use one of our phones (and not have analog lines run to that office), they simply used a call forwarding service hosted by their telco to forward to 2222222222.
I will try the static voicemail profile setup again and ensure the device is reset, and then look into using the call routing in Unity and let you know how it goes.
Thanks again...
From: Erick Bergquist [mailto:erickbe at yahoo.com]
Sent: February 5, 2007 17:02
To: Cisco Subscriber; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Calls from external forwarded number not being directed to voicemail correctly.
This is regular call manager behavior, it uses the original called party number when it rolls to voice mail. The VM Profile used would be on the initial DN called, not VM profile on the forwarded DN since that wouldn't be the original called number called.
How is the 1111111111 DN setup in Call Manager? Is it a phone, a CTI route point, translation pattern? Did you set up the VM profile on this number to go the static mailbox number on unity, and reset the device?
In Unity, you can go under call routing and set up a rule there to route calls to this number to the unity mailbox you want. Use the Call Viewer application to see how call comes into unity.
Erick
----- Original Message ----
From: Cisco Subscriber <subs-cisco at cbvcollections.com>
To: cisco-voip at puck.nether.net
Sent: Monday, February 5, 2007 6:15:06 PM
Subject: [cisco-voip] Calls from external forwarded number not being directed to voicemail correctly.
We are forwarding an external number to a number hosted by our CM. The call is forwarded as expected and the IP phone rings, if the call is left unanswered it is transferred to voicemail. The problem is that the call is not sent to that extensions mailbox as one would expect; it is transferred to the standard untiy greeting (asking to dial an extension).
I believe I found the source of the problem but have been unable to correct the issue. In looking at a CDR record for the incoming call I have found that the "Called Number" is blank. The extension is listed as the "Destination Number" and the external number which has call forwarding enabled is listed as the "Last Redirected Number".
The extension and voice mailbox are both setup correctly. If the CM-hosted number is called directly everything functions as expected, however if the forwarded external number is called the problem remains. I've tried creating a new voicemail profile which masked the mailbox to the static mailbox number for that extension.
Ideas?
In the following example CDR dump a person from (3333333333) called (1111111111) which is forwarded to (2222222222 (internal extension 2222)).
cdrRecordType GlobalCallID_callManagerId GlobalCallID_callId
1 2 422735
OrigLegcallIdentifier DateTimeOrigination OrigNodeId
34513190 Feb 5, 2007 10:58:12 AM 2
OrigIpSpan OrigIpAddr OrigIpPort
12 10.1.8.102 null
CallingPartyNumber OrigCause_location OrigCause_value
3333333333 0 0
OrigMediaTransportAddress_IP OrigMediaTransportAddress_Port OrigMediaCap_payloadCapability
10.1.8.102 26854 4
OrigMediaCap_maxFramesPerPacket OrigMediaCap_g723BitRate DestLegIdentifier
20 0 34513191
DestNodeId DestSpan DestIpAddr
2 0 10.1.29.59
DestIpPort OriginalCalledPartyNumber FinalCalledPartyNumber
null 2222
DestCause_location DestCause_value DestMediaTransportAddress_IP
0 16 10.1.29.59
DestMediaTransportAddress_Port DestMediaCap_payloadCapability DestMediaCap_maxFramesPerPacket
19318 4 20
DestMediaCap_g723BitRate DateTimeConnect DateTimeDisconnect
0 Feb 5, 2007 10:58:22 AM Feb 5, 2007 10:58:34 AM
LastRedirectDn pkid OriginalCalledPartyNumberPartition
1111111111 3E25F536-4764-4E12-B14A-2E13AEC5D1AC
CallingPartyNumberPartition FinalCalledPartyNumberPartition LastRedirectDnPartition
01-A-Internal-PT
Duration OrigDeviceName DestDeviceName
12 S0/DS1-0 at SDA001200607721 SEP0012433DD5A6
OrigCallTerminationOnBehalfOf DestCallTerminationOnBehalfOf OrigCalledPartyRedirectOnBehalfOf
0 12 0
LastRedirectRedirectOnBehalfOf OrigCalledPartyRedirectReason LastRedirectRedirectReason
0 0 15
DestConversationId GlobalCallId_ClusterID JoinOnBehalfOf
0 CBV-VANC-CM-01-Cluster 0
OrigPrecedenceLevel DestPrecedenceLevel Comment
4 4
OrigVideoCap_Codec OrigVideoCap_Bandwidth OrigVideoCap_Resolution
0 0 0
OrigVideoTransportAddress_IP OrigVideoTransportAddress_Port DestVideoCap_Codec
0.0.0.0 0 0
destVideoCap_Bandwidth destVideoCap_Resolution destVideoTransportAddress_IP
0 0 0.0.0.0
destVideoTransportAddress_Port callingPartyLoginUserId finalCalledPartyLoginUserId
0
AuthCodeDescription AuthorizationLevel ClientMatterCode
0
Frank Wakelin
Manager, Network/Telephony Services
100 - 814 Richards St.
Vancouver, BC
V6B 3A7
Telephone: (604) 661-7906
Mobile: (778) 229-9461
Fax: (604) 661-7996
fwakelin at cbvcollections.com
Confidentiality Warning:
This message and any attachments are intended only for the use of the intended recipients (cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> ), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender ( < mailto:subs-cisco at cbvcollections.com> Cisco Subscriber) immediately by return e-mail, and delete this message and any attachments from your system. Thank you.
Information Confidentielle:
Le present message, ainsi que tout fichier qui y est joint, est envoye a l'intention exclusive de son ou de ses destinataires ( cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> ); il est de nature confidentielle et peut constituer une information privilegiee. Nous avertissons toute personne autre que le destinataire prevu que tout examen, reacheminement, impression, copie, distribution ou autre utilisation de ce message et de tout fichier qui y est joint est strictement interdit. Si vous n'etes pas le destinataire prevu, veuillez en aviser immediatement l'expediteur (Cisco Subscriber < mailto:subs-cisco at cbvcollections.com> ) par retour de courriel et supprimer ce message et tout document joint de votre systeme. Merci
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
<https://puck.nether.net/mailman/listinfo/cisco-voip> https://puck.nether.net/mailman/listinfo/cisco-voip <https://puck.nether.net/mailman/listinfo/cisco-voip>
_____
Need a quick answer? Get one in minutes from people who know. Ask your question on Yahoo! < http://answers.yahoo.com/;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOARfcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx <http://answers.yahoo.com/;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOARfcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx> > Answers.
Confidentiality Warning:
This message and any attachments are intended only for the use of the intended recipients (cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> ), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender ( < mailto:subs-cisco at cbvcollections.com> Cisco Subscriber) immediately by return e-mail, and delete this message and any attachments from your system. Thank you.
Information Confidentielle:
Le present message, ainsi que tout fichier qui y est joint, est envoye a l'intention exclusive de son ou de ses destinataires ( cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> ); il est de nature confidentielle et peut constituer une information privilegiee. Nous avertissons toute personne autre que le destinataire prevu que tout examen, reacheminement, impression, copie, distribution ou autre utilisation de ce message et de tout fichier qui y est joint est strictement interdit. Si vous n'etes pas le destinataire prevu, veuillez en aviser immediatement l'expediteur (Cisco Subscriber < mailto:subs-cisco at cbvcollections.com> ) par retour de courriel et supprimer ce message et tout document joint de votre systeme. Merci
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
<https://puck.nether.net/mailman/listinfo/cisco-voip> https://puck.nether.net/mailman/listinfo/cisco-voip <https://puck.nether.net/mailman/listinfo/cisco-voip>
_____
Expecting? Get great news right away with < http://us.rd.yahoo.com/evt=49982/*http://advision.webevents.yahoo.com/mailbeta/newmail_tools.html <http://us.rd.yahoo.com/evt=49982/*http://advision.webevents.yahoo.com/mailbeta/newmail_tools.html> > email Auto-Check.
Try the Yahoo! <http://us.rd.yahoo.com/evt=49982/*http://advision.webevents.yahoo.com/mailbeta/newmail_tools.html <http://us.rd.yahoo.com/evt=49982/*http://advision.webevents.yahoo.com/mailbeta/newmail_tools.html> > Mail Beta.
Confidentiality Warning:
This message and any attachments are intended only for the use of the intended recipients ( cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> ), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender ( < mailto:subs-cisco at cbvcollections.com> Cisco Subscriber) immediately by return e-mail, and delete this message and any attachments from your system. Thank you.
Information Confidentielle:
Le present message, ainsi que tout fichier qui y est joint, est envoye a l'intention exclusive de son ou de ses destinataires ( < mailto:cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> > cisco-voip at puck.nether.net); il est de nature confidentielle et peut constituer une information privilegiee. Nous avertissons toute personne autre que le destinataire prevu que tout examen, reacheminement, impression, copie, distribution ou autre utilisation de ce message et de tout fichier qui y est joint est strictement interdit. Si vous n'etes pas le destinataire prevu, veuillez en aviser immediatement l'expediteur (Cisco Subscriber < mailto:subs-cisco at cbvcollections.com> ) par retour de courriel et supprimer ce message et tout document joint de votre systeme. Merci
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
Confidentiality Warning:
This message and any attachments are intended only for the use of the intended recipients ( JSTEINBERG at GMAIL.COM <mailto:JSTEINBERG at GMAIL.COM> ), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender ( Frank Wakelin <mailto:fwakelin at cbvcollections.com> ) immediately by return e-mail, and delete this message and any attachments from your system. Thank you.
Information Confidentielle:
Le present message, ainsi que tout fichier qui y est joint, est envoyé a l'intention exclusive de son ou de ses destinataires ( JSTEINBERG at GMAIL.COM <mailto:JSTEINBERG at GMAIL.COM> ); il est de nature confidentielle et peut constituer une information privilégiée. Nous avertissons toute personne autre que le destinataire prévu que tout examen, réacheminement, impression, copie, distribution ou autre utilisation de ce message et de tout fichier qui y est joint est strictement interdit. Si vous n'êtes pas le destinataire prévu, veuillez en aviser immédiatement l'expéditeur (Frank Wakelin <mailto:fwakelin at cbvcollections.com> ) par retour de courriel et supprimer ce message et tout document joint de votre système. Merci
Confidentiality Warning:
This message and any attachments are intended only for the use of the intended recipients (jsteinberg at gmail.com), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender (Cisco Subscriber) immediately by return e-mail, and delete this message and any attachments from your system. Thank you.
Information Confidentielle:
Le present message, ainsi que tout fichier qui y est joint, est envoyé a l'intention exclusive de son ou de ses destinataires (jsteinberg at gmail.com); il est de nature confidentielle et peut constituer une information privilégiée. Nous avertissons toute personne autre que le destinataire prévu que tout examen, réacheminement, impression, copie, distribution ou autre utilisation de ce message et de tout fichier qui y est joint est strictement interdit. Si vous n'êtes pas le destinataire prévu, veuillez en aviser immédiatement l'expéditeur (Cisco Subscriber) par retour de courriel et supprimer ce message et tout document joint de votre système. Merci
More information about the cisco-voip
mailing list