[cisco-voip] Resetting a CTI Route Point

[Matt Slaga (US)]

If the CTI route point is only used for redirection, it will never
register.  You should only worry about CTI Route Points not registering
when they are controlled by a CTI application (i.e. ER, UCCX, third
party apps etc).

 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Miller, Steve
Sent: Thursday, February 08, 2007 12:56 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Resetting a CTI Route Point

 

I have a single DID that is being redirected to our receptionist.  Is
there any reason why I should not reset the Route Point which comes up
as "not found".

 

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370 Fax (202)-330-5607
millers at dicksteinshapiro.com <mailto:millers at dicksteinshapiro.com>  

 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons
(US)
Sent: Thursday, February 08, 2007 11:07 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Cisco IP Voice Media Streaming App > Unable to
GetNodeName.

My dedicated MoH server decided it needed a rest, and we started hearing
two beeps when on Hold this morning instead of Lionel Richie

 

While resetting the MoH service is the easy fix, any ideas what happened
to break MoH/IP Voice Media Streaming? 

 

CallManager 4.1(3)SR4d

 

I checked the Event Viewer logs and in the early night it did this;

 

Event Type:        Error

Event Source:    Cisco MOH Audio Translator

Event Category:                None

Event ID:              3

Date:                     2/8/2007

Time:                     12:46:01 AM

User:                     N/A

Computer:          JAXMOH03

Description:

Error: ERROR: Unable to GetNodeName.

 

Event Type:        Error

Event Source:    Cisco IP Voice Media Streaming App

Event Category:                None

Event ID:              3

Date:                     2/8/2007

Time:                     12:46:57 AM

User:                     N/A

Computer:          JAXMOH03

Description:

Error: kDBCheckDblGetNodeNameFailed - Database layer select my process
node failure.

  App ID: Cisco IP Voice Media Streaming App

  Cluster ID: StandAloneCluster

  Node ID: 10.20.29.30

Explanation: The database layer was unable to find/determine the current
node on which this service is running.

Recommended Action: Configure the database properly..

 

 

Jason Aarons

Consultant

http://www.dimensiondata.com/na

904-338-3245 cell

 

For urgent issues notify your Project Manager, for 24x7 support contact
the Dimension Data NOC at 800-974-6584.

 

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