[cisco-voip] Who's Pressing What?
Lelio Fulgenzi
lelio at uoguelph.ca
Thu Feb 8 16:06:01 EST 2007
I believe Call Handler reports gives something like this...
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Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
...there's no such thing as a bad timbit...
----- Original Message -----
From: Robert Singleton
To: cisco-voip at puck.nether.net
Sent: Thursday, February 08, 2007 3:57 PM
Subject: Re: [cisco-voip] Who's Pressing What?
On Thu, 2007-02-08 at 10:40 -0500, Todd Franklin wrote:
> Is there a way in Unity, when I have an auto attendant setup, to see
> how many of the routes are being used and how often??? For example,
> how many times does someone press 3 to be transferred to Accounting or
> 4 to be transferred to Billing????
I track this sort of thing in CDR, though thus far, no one here has
wanted that periodically.
Robert
P.S. Shhhhh! Someone here might hear you! :)
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