[cisco-voip] one office gets busy tone

[kevin k]

i have a central office (co) and a remote office.  one cluster of ccm at co.
10 M connection b/w remote and co.  srst at CO & remote office.  one pri @co
and one pri at remote office.  remote office has ipcc.  today i was told
that there was a problem at remote office. the users when they dial they get
busy signal.  i lasted for about 3 min.  then again 40 min later.

checked the voice gateway and ccm and switches for any logs.  nothing much.
i am still working my way around ccm so finding some log file is new to me.

anyhow, i went to ccmservice and used the trace at the time of event.  found
bunch of xml files.  how do i download it to look at it using balk trance
analyser.  or am i looking at wrong place?

any idrea on what could be wrong?
where can i go to research for the answer?
under trace analysis, i click on some xml file and i get error message?
why?  they are not even 2M size.
how can i download xml to view it on the browser?

help!

you guys are the greatest.

thank you very much
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20070209/bf5047ab/attachment.html