[cisco-voip] Tracking calls to pilot point?

[Pete]

You should see the pilot points in the cdr records on call manager.  You 
should see the pilot point show up as the Called No. as well as the Last 
Rd No.  The Dest No. will be the extension that the pilot point routed 
the number to.

You can also look at tcd logs on the server that the pilot points are 
registered to and you should be able to see what pilot point and what 
extension the call came in on.

Dane wrote:
> Are you not able to track calls to a pilot point?  I am talking CDR
> records that is.
>
> I have an issue where we have two different companies under the same
> roof, using the same CallManager system whose main numbers go to the
> the same receptionist using Attendant Console.  I setup two AC pilot
> point and hunt groups, first three lines of the AC phone belongs to
> one hunt group and therefore pilot point.  The other three lines
> belong to another.
>
> The company is actually the same company, with the same name
> basically, but is split into two companies serving different functions
> obviously.
>
> Anyway, the receptionist has stated that many callers come in on the
> wrong number.  Basically she answers expecting a call for company A,
> but they are looking for company B.  So word has gotten back to me
> that the phone system is broke and calls are routed wrong.
>
> I say that since the companies have the same name, are both listed in
> the phone book, its just a situation of people seeing the name and
> calling the number and not knowing the difference.
>
> I have tried looking at CDR records for the pilot points but nothing
> shows up.  I can see CDR records for the extensions within the hunt
> group that the pilot point goes to.
>
> However I can't seem to find a good way of confirming what number was
> dialed I see the callers caller ID and then I just seem the extension
> they were sent to within the hunt group.
>
> Probably no good was of actually determing this through records or
> anything huh?  I suggested they ask the callers what number they
> dialed.  One thing I need to confirm though is I think each company
> has their own PRI their number is on, so I could see in the CDR what
> gateway the call is coming in own and this would then tell me what I
> need possibly.
>
> Ah well just throwing this out there in case I am missing anything
> easy and obvious.
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