[cisco-voip] Agents not showing in supervisor desktop - Whathaveyou found?

[Johnny Crothers]

Try Installing Supervisor desktop on the IPCC server and check to see if
it can see the agents. Its possibly you have a firewall issue.

 

Johnny Crothers

VoIP Third Line Engineer

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: 13 February 2007 18:54
To: Andrew F. Wolfe; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Agents not showing in supervisor desktop -
Whathaveyou found?

 

What version of IPCCx?  Closing the chat window can cause this in older
versions (3.x)

 

IE 7.x can cause issues with the installs.

 

Scott

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Andrew F. Wolfe
Sent: Tuesday, February 13, 2007 10:52 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Agents not showing in supervisor desktop - What
haveyou found?

 

Hello all,

As many of you may have experienced this, I want to pose to you a
question of what application or problem did you find that caused the
issue?  I thought that it may be the Windows Firewall service, but when
we stop and disable the service the issue still occurs.  Would like to
know if anyone has found other applications that have caused this.
Trying to cover all bases here.  Thanks.  



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