[cisco-voip] hang ups

[Voll, Scott]

CDR shows the call coming from my VGW IP address.

 

________________________________

From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com] 
Sent: Wednesday, February 14, 2007 10:59 AM
To: Voll, Scott; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] hang ups

 

Before administering corporal punishment on the 12-year old, I'd try and
get a CCM trace or get more details.  What if the call isn't coming from
PSTN but maybe Unity Outcall notification or something else like a H323
device, who knows...you need to find the call setup request in the CCM
trace files and find what ip addr initiated to 7900 phone to play
ring..no easy task.

 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matt Slaga (US)
Sent: Wednesday, February 14, 2007 1:49 PM
To: Voll, Scott; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] hang ups

 

I think you  may have to hunt down the 12 year old who is prank calling
and have a chat with his parents.... :-)

 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Wednesday, February 14, 2007 1:19 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] hang ups

 

I'm receiving complaints from my users about multiple hang up calls a
day from caller id unknown.  I have searched the CDR's and I see the
call and there's no caller ID coming in.  is this an issue with my CM
4.1.3sr2 or is this a Telco issue?  How do I troubleshoot this either
way?

 

Scott

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