[cisco-voip] Reason Codes

[Jonathan Charles]

Just open Desktop Administrator...

Under Work Enterprise Data (IIRC, it may also be under WFG),  make sure you
select the work flow group and to reason codes, and enter some... Have the
agents log off and back on...

Done.



Jonathan

On 2/14/07, Jean-Victor.Brun at ins.com <Jean-Victor.Brun at ins.com> wrote:
>
>  Any one have experience or know of a good doc on how to implement
> additional reason codes for IPCC agent desktops?  Thanks!
>
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