[cisco-voip] Agents not showing in supervisor desktop - What haveyou found?

[Jonathan Charles]

Did you do the telnet tests between the agents, the supervisor and the IPCC?

This will tell you if you have the right ports open...

Check this out:

>From Chat server to the agent:        telnet <agent PC IP address> 59020
>From Chat server to the supervisor:   telnet <Supervisor IP address> 59021
>From the agent to Chat server:        telnet <CRS server IP address> 59000
>From the supervisor to Chat server:   telnet <CRS server IP address> 59000

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml


Jonathan

On 2/13/07, Voll, Scott <Scott.Voll at wesd.org> wrote:
>
>  What version of IPCCx?  Closing the chat window can cause this in older
> versions (3.x)
>
>
>
> IE 7.x can cause issues with the installs.
>
>
>
> Scott
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Andrew F. Wolfe
> *Sent:* Tuesday, February 13, 2007 10:52 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Agents not showing in supervisor desktop - What
> haveyou found?
>
>
>
> Hello all,
>
> As many of you may have experienced this, I want to pose to you a question
> of what application or problem did you find that caused the issue?  I
> thought that it may be the Windows Firewall service, but when we stop and
> disable the service the issue still occurs.  Would like to know if anyone
> has found other applications that have caused this.  Trying to cover all
> bases here.  Thanks.
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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