[cisco-voip] Call Quality Issue

[Jonathan Charles]

Is it a PRI to the PBX?

If so, do a show controllers T1 and see if you are getting incremental
errors on the T1.

If echo, play with the db gain and attenuation on the voice-port...


Jonathan

On 2/15/07, Israel Lang <zephy316 at gmail.com> wrote:
>
> It has been a while since I have had to troubleshoot quality issues and so
> my skills aren't where they use to be.
>
> We have had about 12 inches of snow the last two days. Employees came in
> today. Callers (PSTN side) began complaining that some not all calls were
> very bad on their end (PSTN side). IP Phone users have perfect call quality
> on their ends. This system has been in production for about 5 years with no
> echo issues and the voice gateway was replaced this past summer and we have
> had no issues.
>
>
>
> IP Phone<---------->Voice
> Gateway<-------------->PSTN<--------------->Analog/PBX/Etc.
>
>
> Any thoughts on where to start looking for the issue? Perhaps just an
> issue with all the snow?
>
> --
> Have a great day!!!!!!!!!!
> zephy316_gmail.com
>
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