[cisco-voip] Agents not showing in supervisor desktop - What haveyou found?

[Jonathan Charles]

The biggest culprit is the Windows firewall... or some third-party firewall
software...



Jonathan

On 2/15/07, Andrew F. Wolfe <deadpool.slayer.telecomm at gmail.com> wrote:
>
> Johnny, no problem I do that too.  Jonathan, I did the telnet test.  I
> guess what I am asking here is that I know what the issue is (i.e. it is
> being blocked at the desktop level) I am just asking for possible
> applications that may block those ports.  See, I am not on site, and trying
> to get them to send me the output of an msinfo32 so that I can see what
> services are running and what programs are installed is proving
> challenging.  If anyone can let me know what other programs and services
> they have run into that have blocked communication on these ports that would
> be helpful.  Thanks.
>
> On 2/14/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> >
> > Did you do the telnet tests between the agents, the supervisor and the
> > IPCC?
> >
> > This will tell you if you have the right ports open...
> >
> > Check this out:
> >
> > From Chat server to the agent:        telnet <agent PC IP address> 59020
> >
> >
> > From Chat server to the supervisor:   telnet <Supervisor IP address> 59021
> > From the agent to Chat server:        telnet <CRS server IP address> 59000
> > From the supervisor to Chat server:   telnet <CRS server IP address> 59000
> >
> > http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml
> >
> >
> >
> > Jonathan
> >
> > On 2/13/07, Voll, Scott < Scott.Voll at wesd.org> wrote:
> > >
> > >  What version of IPCCx?  Closing the chat window can cause this in
> > > older versions (3.x)
> > >
> > >
> > >
> > > IE 7.x can cause issues with the installs.
> > >
> > >
> > >
> > > Scott
> > >
> > >
> > >  ------------------------------
> > >
> > > *From:* cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net]
> > > *On Behalf Of *Andrew F. Wolfe
> > > *Sent:* Tuesday, February 13, 2007 10:52 AM
> > > *To:* cisco-voip at puck.nether.net
> > > *Subject:* [cisco-voip] Agents not showing in supervisor desktop -
> > > What haveyou found?
> > >
> > >
> > >
> > > Hello all,
> > >
> > > As many of you may have experienced this, I want to pose to you a
> > > question of what application or problem did you find that caused the issue?
> > > I thought that it may be the Windows Firewall service, but when we stop and
> > > disable the service the issue still occurs.  Would like to know if anyone
> > > has found other applications that have caused this.  Trying to cover all
> > > bases here.  Thanks.
> > >
> > > _______________________________________________
> > > cisco-voip mailing list
> > > cisco-voip at puck.nether.net
> > > https://puck.nether.net/mailman/listinfo/cisco-voip
> > >
> > >
> >
>
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