[cisco-voip] Upgrade Options

[Ed Leatherman]

Brandon,

If you are looking to upgrade to IPCC Express v4, you'll need to upgrade
your callmanager to a 4.1 or 4.2 version also. We're running callmanager
4.1.3 with IPCC v4 and havent had any major issues. (knock on wood)

you should look at these docs to get the nitty gritty details:
callmanager compatibility matrix:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm
contact center compatibility matrix:
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crscomtx.pdf

just to make it more fun, they are calling it Unified Contact Center Express
(UCCX) now.. so invariably you'll run across CRA, CRS, IPCC Express, and
UCCX all possibly refering to the same thing on CCO.

If your goal is just to get to IPCC v4, I wouldnt upgrade Unity unless you
need some bug fixes or features that it provides. Particularly if things are
working well now, why rock the boat? :)

On 2/20/07, Brandon Peyton <bpeyton at sover.net> wrote:
>
>  I'm looking to get everything upgraded to the latest releases.  I've
> searched Cisco's website, but get stuck in marketing info and inconsistent
> naming of products.
>
>
>
> We're currently using:
>
>
>
> CM 4.0(2a)sr1
>
> IPCC 3.5.2
>
> Unity 4.0(4) sr1
>
>
>
> I'm wondering what are the latest versions?  I've heard rumblings that I
> should wait till June to do this, what is coming out in June?
>
>
>
> Currently they're all working together very well.  But there are some
> features of 4.0 we're anxious to implement.
>
>
>
> Brandon
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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